Bell Captain

Responsibilities:

• In charge of supervising bell desk valet transportation and airport operations.
• Ensure all deliveries are recorded and documented.
• Ensure deliveries are completed in a proper, courteous, and timely manner.
• Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
• Train bell service heartists so that they have the necessary skills to perform their duties with maximum efficiency.
• Ensure the equipment is cleaned and maintained on a daily basis.
• Assist guests with transportation by liaising with our transportation and airport team.
• Ensure the areas are kept clean and stocked with supplies at all times, including public spaces.
• Assist other departments as needed (i.e., housekeeping, valet, Business Center, etc.).
• Maintain a safe working environment. Report and correct, if possible, any unsafe acts or conditions.
• Answer and assist with inquiries in person and on the phone, providing information on the hotel and local area to guests.
• Market and upsell hotel rooms, facilities, and amenities whenever possible.
• Schedule the weekly bell desk staff operation as well as their breaks.
• Respond to queries positively.
• Follow department policies, procedures, and service standards, including all safety policies.
• Report Lost & Found items.
• Perform other related duties as assigned or requested.

Qualifications:

• Excellent written and verbal communication, interpersonal, and leadership skills.
• Highly organized and results-oriented, with the ability to be flexible and work well under pressure.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Fluency in English; a secondary language is preferred.
• Minimum of 1 year of previous proven supervisory position or equivalent in a customer service industry.
• Must have the ability to handle a multitude of tasks and guest requests.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
• Knowledge of Opera Property Management System is an asset.
• Ability to work cohesively with fellow heartists as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Remote Work: No

Employment Type: Full-time