Bell Attendant

Job Description

A Bell Attendant is responsible for assisting guests with their luggage, providing information about the hotel, and ensuring guests have a smooth check-in and check-out experience. They also handle guest requests, assist with special arrangements, and maintain a high level of professionalism and service. Additionally, they may assist with training new team members and participate in regular team meetings to improve service delivery.

Responsibilities

• Greeting guests upon arrival and providing excellent customer service.
• Assisting guests with their luggage and escorting them to their rooms.
• Providing information about hotel amenities, services, and local attractions.
• Handling guest requests for transportation, such as calling taxis or arranging shuttle services.
• Maintaining cleanliness and organization in the lobby and entrance areas.
• Assisting with valet parking services when needed.
• Responding to guest inquiries and complaints in a professional and timely manner.
• Collaborating with other hotel staff to ensure a seamless guest experience.
• Maintaining a professional appearance at all times and adhering to the hotel's grooming standards.
• Ensuring all guest interactions are handled with a high level of discretion and confidentiality.
• Participating in regular team meetings and training sessions to enhance skills and improve service delivery.
• Liaising with all other departments for all guest-related matters.
• Supervising the security of guests’ property during transfers and/or storage in the baggage area.
• Informing the Front Desk if a guest acts suspiciously or has little luggage.
• Reporting any unusual situation, fire or safety hazards, and damaged items needing repair to the line manager.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality industry preferred.
• Strong communication and interpersonal skills.
• Ability to handle and lift luggage of varying weights.
• Professional and courteous demeanor.
• Knowledge of local attractions, restaurants, and transportation options.
• Ability to work well in a team and maintain a positive attitude under pressure.
• Willingness to work varied shifts, including nights, weekends, and holidays.

Additional Information

Your team and working environment: Diverse, young and vibrant team.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.