Bell Attendant

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bell Attendant, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an up-to-date knowledge of the hotel and local services.
• Maintain awareness of guest profiles through the Opera guest profile system.
• Ensure that guest luggage is carried from the arrival point to the room and from the room to the departure point on check-out.
• Handle all messages, mail, and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
• Deliver morning newspapers to rooms.
• Deliver guest messages and other deliveries immediately without delay in a professional manner.
• Ensure the concierge desk and storeroom is clean, tidy, and well organized.

Skills
Education, Qualifications & Experiences
You should ideally have a diploma in hospitality or vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essential.
Knowledge & Competencies
The ideal candidate will be customer-driven with a courteous, helpful, proactive, and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate, and have a positive attitude, while possessing the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences

Key Responsibilities

• Assisting with Luggage:

  • Helping guests with their luggage upon arrival and departure.
  • Transporting luggage to and from guest rooms, including heavy bags and belongings.
  • Ensuring luggage is safely stored or delivered to rooms.

• Providing Information:

  • Offering guests information about hotel amenities, services, and local attractions.
  • Helping guests with directions, restaurant recommendations, or transportation arrangements.

• Welcoming and Escorting Guests:

  • Greeting guests warmly upon arrival and escorting them to their rooms.
  • Offering a friendly and professional first impression of the hotel.

• Room Setup Assistance:

  • Assisting guests with the setup of their rooms, such as bringing extra items (e.g., pillows, towels), or providing special requests.
  • Ensuring the room is ready for guest use upon arrival.

• Handling Special Requests:

  • Accommodating special requests from guests, such as retrieving or delivering items from the front desk or assisting with additional luggage or transportation needs.

• Maintaining Cleanliness of Public Areas:

  • Keeping the lobby, bell desk, and other public areas neat and tidy.
  • Ensuring that luggage carts are clean and available for guest use.

• Assisting with Check-in and Check-out:

  • Providing assistance during check-in and check-out processes by delivering luggage to rooms or retrieving it from rooms at departure.
  • Helping guests load or unload their belongings from taxis or shuttle buses.

• Handling Deliveries:

  • Delivering packages, documents, or other items to guest rooms as requested by guests or staff.
  • Ensuring prompt and accurate delivery of items, maintaining professional etiquette when interacting with guests.

• Security and Safety:

  • Ensuring that guests' luggage and belongings are handled securely and with care.
  • Reporting any suspicious activity to the front desk or security staff to ensure the safety of guests and the property.