Bell Attendant

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

• Stunning Waterfront Setting: Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
• Luxurious Accommodations: Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
• World-Class Dining: Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
• State-of-the-Art Facilities: Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
• Exceptional Service: At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

MAIN DUTIES AND RESPONSIBILITIES:

1. Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
2. Assure that every luggage is covered with a baggage claim tag.
3. Parking of guests and visitors vehicles in the designated hotel parking area.
4. Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow up.
5. Handle issuance of guest room key cards and ensure effective control for guest security.
6. Report any unusual occurrences or requests to the Concierge desk.
7. Be aware of the hotel accident Prevention Policies.
8. Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
9. Maintain accurate records/documentation, as per operational and organizational requirements.
10. Responsible for lobby paging services under the supervision of Concierge.
11. Practice suggestive selling and familiarize guests with hotel facilities.
12. Coordinate with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
13. Escort guests to their rooms. For first-time guests, explain hotel facilities. In the room, explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
14. Ensure luggage is placed for guest to unpack.
15. Ensure that all guests are greeted on arrival & departure of the hotel and escort each individual in the right direction.
16. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
17. Check Hotel situation, occupancy, functions, groups, VIPs.
18. File daily concierge desk report and documents systematically under the supervision of Concierge.
19. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
20. At the end of the shift or the day, communicate all information that the next shift has to know for a well-running of the operations.
21. Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously.
22. Ensure prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy. Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent-a-car agent available in the hotel.
23. Handle telephone calls at the Concierge desk.
24. Review and update Logbook.
25. Check equipment.
26. Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.
27. Oversee the day-to-day operations.
28. Report regularly on happenings to Asst. FO/ FOM.
29. Aware of fire & first aid procedure.
30. Handle guest complaints and report to manager.
31. Be fully aware of the Talk of the Walk for the day.
32. Maintain proper grooming at all times.
33. Attend training classes as per schedule.
34. Show fullest cooperation and respect within the team and other departments.
35. Be aware of the daily activities and have product knowledge of all the hotel facilities.

Additional Information

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.