Beauty Educator

Job Responsibility:

Training Plan:

1. Identify opportunities and training needs where training adds value to employee career development and improvement of the organization.
2. Develop training programs based on analysis of training needs through complaints documents, delay documents, and observation.
3. Set up a training plan as per training needs and analysis to support and achieve organizational goals and individual training needs.
4. Estimate training budgets and timelines as per the training plan.
5. Work closely with Spa in charge, E & Q department, HR department, ensuring delivery within the timeline and approved budget.

Training Delivery:

1. Ensure excellent delivery of training programs as per organizational standards to new and existing therapists.
2. Design and develop training course outlines based on training needs and maintain reports on training and refresher courses within agreed formats and timescales.
3. Ensure all TNS training processes and standards are applied consistently across the spas, adopting best practices wherever identified.
4. Identify, select, and manage external training agencies and providers necessary to deliver required training to appropriate standards when required.
5. Manage the setting up of training systems for new joiners and new spas in conjunction with other departments.
6. Organize training venues, logistics, transport, and accommodation as required to achieve efficient training attendance and delivery.
7. Actively participate in morning briefings and monthly meetings for reiteration of client handling and customer services processes.

Assessments:

1. Conduct pre, mid, and post assessments of trainees during the training program and identify weak trainees.
2. Regularly assess all therapists for retraining, refresher training, and new skill training, ensuring an annual refresher program for all therapists.
3. Monitor complaint documents and directly interact with clients whenever required to resolve treatment-related issues.
4. Regularly monitor refresher training programs and ensure an annual refresher program for each receptionist.
5. Communicate information about mystery shopper reports and training events in a timely and professional manner to keep spas updated about training and development activities.
6. Maintain a minimum number of complaints from clients regarding customer handling.
7. Conduct preliminary interviews for receptionists to evaluate their level of skills and suitability for the company.
8. Lead and motivate staff at every step of the way, in training and outside the training space.

Record Keeping and Data Management:

1. Develop and update SOP manuals for all customer service skills and quick references (palm cards) for customer service handling.
2. Keep training materials up to date and innovate new training techniques to adapt to the changing requirements and interests of the trainees.
3. Maintain proper records of training assessments for each training program.
4. Maintain mystery shopper reports and plan refresher and retraining programs as required.
5. Develop, maintain, and strategize the training calendar to ensure an optimum number of training programs delivered and maintain a database of training program details.
6. Prepare feedback or reports on training groups, targets, and accomplishments.
7. Analyze course evaluations to judge the effectiveness of training sessions and develop recommendations for improvement.

Essential Skills Required:

1. Creativity as a trainer to develop new training techniques and bring in new ideas and concepts.
2. Enthusiasm in creating innovative solutions to common/unique customer complaints.
3. Ability to use independent judgment to manage and impart confidential information.
4. High observation, awareness, and motivational skills.
5. Ability to work under minimal supervision.
6. Energetic with a positive attitude.
7. Willingness to work with a flexible schedule.
8. Attention to detail with the ability to analyze data and provide recommendations.
9. Proactive and a team player.
10. Willing to accept challenges and able to meet them.
11. Sensitive to other cultures.

This job description is not exhaustive and may be amended for future business needs.