Beauty Advisor

Responsibilities:

• Responsible for achieving Beauty sales target of the store.
• Sales tracking and monitoring of Beauty brands performance, to ensure daily/monthly targets achievement at a high level.
• Advise customers on product ranges best suited to their needs, by demonstrating usage and benefits of these products.
• Up-selling and link selling products from different categories (Makeup, Skincare, and Perfumes) to increase Beauty KPI’s UPT and ATV.
• Aware of brands slow sellers and aging stocks, communicate to store manager action plan to expedite liquidation based on customer feedback and learnings.
• Stay updated on Beauty market trends, new launches, and events to increase competition awareness.

Customer Experience:

• Welcome and greet customers, listen to understand their needs and requirements.
• Address customers' queries about products: prices, availability, uses, and services.
• Demonstrate Makeup, SBB, and perfumes knowledge to build customer trust and exceed their expectations.
• Perform daily makeovers for customers, by cross-selling products from multiple categories to increase basket size.

Store Operations:

• Ensure the hygiene and cleanliness of the Beauty section to maintain store image and standards.
• Stock replenishment, handling the display and merchandising of new products.
• Monitor stock levels for all brands, report any out-of-stocks to the store manager.
• Ensure pricing and promotional signages are implemented as per VM guidelines.
• Ensure Beauty processes; product expiry and testers management are maintained at the store level.
• Ensure compliance with Store BA processes in terms of grooming, dress code, and attendance.