Beach Hostess

Fairmont The Palm, The Palm Jumeirah, United Arab Emirates

REF10480B

Luxury & Lifestyle

Job Description

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special requests, VIP etc.
• Distribute reservations among all servers equally, informing them of all necessary information (e.g., Birthdays, anniversaries, bill not to be taken to the table, etc.).
• All reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered within a maximum of three rings.
• If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and offerings.
• You must have complete knowledge of all food and beverage menus, including ingredients, preparation, serving methods, pricing, promotions, and special events.
• Understand the Server and runner tasks in the outlet and provide assistance as required.
• Have a fair idea about general information around the city.
• Be aware of all the policies and procedures in the Hotel.
• Other duties as assigned.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Previous customer service experience required.
• Hotel experience is not mandatory; a standalone restaurant role as a Hostess is also welcomed to apply.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• High level of energy and professionalism at all times.
• Excellent personal presentation and grooming.

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Discover a world where life pulses with passion.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.