Beach Hostess

Responsibilities:

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or reservations with special requests (VIP, etc.).
• Distribute reservations among all servers equally, informing them of all necessary information (e.g., birthdays, anniversaries, bill not to be taken to the table, or any other unusual requests).
• Allocate all reservations as per the floor plan.
• Always answer the phone politely, using a friendly tone and being informative.
• The telephone must be answered within a maximum of three rings.
• If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and offerings.
• You must have complete knowledge of all food and beverage menus: the ingredients, the preparation, how items are served and with what, prices, promotions, and special events.
• Understand the server and runner tasks in the outlet and provide assistance as required.
• Have a fair idea about general information around the city.
• Be aware of all policies and procedures in the hotel.
• Other duties as assigned.

Qualifications:

• Excellent communication skills in English, both written and verbal.
• Previous customer service experience required.
• Hotel experience is not mandatory; candidates with standalone restaurant experience as a Hostess are also welcome to apply.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• High level of energy and professionalism at all times.
• Excellent personal presentation and grooming.

Remote Work: No

Employment Type: Full-time