BBD - Relationship Manager (Outsourced) | Dubai, UAE

BBD - Relationship Manager (Outsourced)

Abu Dhabi Islamic Bank, Dubai, United Arab Emirates

Job Description

Role: Relationship Manager
Location: Dubai

Role Purpose:
This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationships, identify further opportunities for cross-selling, and improve service.

Key Accountabilities of the role:

• Revenue
• Expenses
• Net Income
• Assets
• Consumer satisfaction, loan/financing repayment performance, loan/financing delinquency rates, consumer retention, substantiated complaints, compliance with regulatory requirements/best practices guidelines and codes of conduct
• Number of valid customer complaints, Percentage of delinquent customers, Number of customer exits due to Financial Crime Compliance reasons

Specialist Skills / Technical Knowledge Required for this role:

• Good knowledge of ADIB's Business Banking products & services
• Experience in credit analysis
• Good knowledge of ADIB's Operational Policies & Procedures
• Proficient in credit appraisal techniques including credit, risk, business & financial analysis
• Knowledge of Business Relationship Management
• Fair knowledge of UAE banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Excellent knowledge of service standards
• Knowledge of cross-sales
• Computer skills
• Excellent communication skills