Bar Tender

To maximise beverage sales through providing exceptional customer service in a professional and efficient manner to all guests to ensure customer satisfaction.

Key Responsibilities

1. Ensure all guests receive positive and professional service to the highest standards to exceed their expectations.
2. Take and process customers' orders in an accurate and timely manner.
3. Understand and anticipate customer needs, being attentive but not intrusive.
4. Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
5. Ensure product quality and consistency is delivered at all times to Brand guidelines and Company standards.
6. Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.
7. Work within operational procedures to ensure beverage preparation processes remain within Company and Municipality guidelines.
8. Carry out additional tasks as instructed by management.

Key Performance Indicators (KPIs)

Business Effectiveness / Productivity

1. Adherence to work standards / operating standards (e.g. hygiene, cleanliness, discipline, etc.)
2. Timely completion / achievement of assigned work / targets.

Customer Education

1. Certification in Food and Beverage / Catering would be an advantage.

Experience

1. 2 years of relevant experience in the food and beverage industry.

Functional Skills

1. Able to communicate in English (verbal, reading and writing).
2. Interest and enthusiasm for the hospitality industry.