Banquets & Events Host, Hostess - Events

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

A little taste of your day-to-day:

• Meeting and greeting all guests and potential guests at the entrance of the Events Lobby, and ensuring the following procedures:
  • Welcoming and assisting guests to the meeting space
  • Being attentive to guest requests
  • Redirecting guests to Lunch venues in IHG DFC
• Maintaining impeccable personal presentation standards in accordance with hotel policy.
• Being attentive to guests and reporting any major incidents to the Supervisor.
• Maintaining responsibility for the cleanliness of hostess stations.
• Assisting with weddings and communicating with the organiser.
• Assisting the service team whenever needed.
• Having an overview of all meetings taking place in IHG DFC, effective planning, preparing and placing all the required signage stands in accordance with BEOs.
• Maintaining current information on all general activities of the hotel.
• Familiarity with property safety, first aid and fire and emergency procedures, and operating equipment safely and sensibly.
• Initiating action to correct a hazardous situation and notifying supervisors of potential dangers.
• Logging security incidents and accidents in accordance with hotel requirements.
• Adhering to Food and Beverage Policies and Procedures.
• Demonstrating co-operation and trust with colleagues, supervisors, teams, and across departments.
• Communicating well to ensure effective shift hand-overs.
• Creating a positive hotel image in every interaction with internal and external customers.
• Maintaining a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Completing tasks as directed by relevant team members.

What we need from you:

• Communication skills: guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Fluency in the English language - extra language skills would be great, but not essential.
• Your time management skills will be important to know how to prioritize tasks under pressure.
• Ideally, you’ll have basic skills in Microsoft Word/Excel.
• Flexibility - night, weekend, and holiday shifts are all part of the job.
• Experience - ideally, you’ll have spent at least a year as part of the Banquets and Events operation team.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Ability to work independently and within a team environment.