Banquet Bartender

Roles and responsibilities

• Ensures seamless operation of bar
• Assists to ensure constant updates of creative cocktail / mocktail offers
• Assists to ensure trainings of beverage knowledge to entire team
• Ensures consistency in beverage preparation
• Provides customer service in accordance to standard operating procedures
• Ensures reordering, stacking, and cleanliness of bar area
• Anticipates guests needs by following service behaviour
• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
• Assists in the maintenance of service equipment
• Monitor standards of guest facilities and services
• Control stock and monitor security procedures
• Perform monthly inventory and reconciliation
• Participate in the Bartender Community of the Cluster
• Perform any reasonable tasks as instructed by Manager

What we need from you

• Basic beverage and cocktail knowledge
• Great communication skills
• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Willingness to work with a flexible schedule and responds positively to changing requirements
• Passion for food and curiosity for something new
• Basic organisation skills in restaurant operation
• Managing Multiple Orders: Handling several orders simultaneously, ensuring that drinks are prepared quickly and served efficiently.
• Prioritizing: Managing high volumes of orders, especially during peak hours or events, without sacrificing quality or service.
• Efficient Service: Keeping the bar running smoothly, ensuring that drinks are made quickly and accurately.

Desired candidate profile

1. Drink Preparation and Knowledge

• Mixing Drinks: Preparing a wide variety of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and specialty drinks, following standard recipes or creating custom drinks for guests.
• Understanding Drink Recipes: Mastering the details of classic cocktails, house specialties, and contemporary drinks to meet guest preferences.
• Knowledge of Alcohol: Understanding various types of alcohol (spirits, wine, beer) and how they are used in cocktails and other drinks.
• Presentation: Ensuring that all drinks are presented attractively, using garnishes, glassware, and proper pouring techniques.

2. Customer Service

• Welcoming Guests: Greeting customers as they arrive, offering a friendly and attentive atmosphere, and making them feel comfortable.
• Taking Orders: Listening carefully to guest orders, making recommendations, and answering any questions regarding the menu or drink options.
• Providing a Memorable Experience: Creating a positive and memorable experience for customers by being attentive, friendly, and responsive to their needs.
• Handling Special Requests: Accommodating customer requests for specific drink preferences, dietary restrictions, or custom cocktails.

3. Maintaining Bar Area

• Stocking and Organizing: Keeping the bar stocked with necessary ingredients, garnishes, glassware, napkins, and cleaning supplies. Ensuring that everything is organized and easy to access.
• Cleaning and Sanitizing: Ensuring the cleanliness of the bar area, including wiping down counters, cleaning glassware, and keeping surfaces sanitized.
• Inventory Management: Monitoring inventory levels of alcohol, mixers, and supplies, and communicating with management about restocking when necessary.

4. Cash Handling and Order Management

• Processing Payments: Handling cash, credit card transactions, or digital payments, ensuring accuracy when processing payments for drinks and services.
• Tab Management: Keeping track of customers' tabs (if applicable) and ensuring that all charges are accurate.
• Tips and Service Charges: Ensuring that tipping protocols are followed and that guests understand how service charges are handled.

5. Safety and Responsible Service

• Monitoring Alcohol Consumption: Observing guests’ alcohol consumption and ensuring that no one is over-served. If necessary, cutting off intoxicated guests and ensuring they leave the bar safely.
• Compliance with Laws: Adhering to local laws and regulations regarding alcohol service, including age verification and respecting drinking limits.
• Preventing Underage Drinking: Checking IDs to ensure customers are of legal drinking age before serving alcohol.