Back Order & Fill Management Supervisor

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DGF UAE has an opening for Back Order & Fill Management Supervisor role in Dubai, United Arab Emirates.

Join us in connecting people and improving lives!

In this Back Order & Fill Management Supervisor position;

Job Purpose:

The Back Order & System Fill Supervisor oversees the order fulfilment process, ensuring to achieve and exceed the set target for fill rate consistently and back-order lines are managed efficiently to minimize both lines and aging. This role is crucial for ensuring customer satisfaction through consistent industry leading fill rate and efficient management of backorder lines, that involves in depth data analysis and cross functional coordination with several teams to achieve the desired results.

Dimensions:

Dealers – Maintain a high fill rate and low back order lines

Internal – Work cross functionally with MEDC teams on supply chain

Principal Accountabilities:

• Lead the Backorder team
• Maintain a high system fill rate ensuring the right part is available at the right time
• Comprehend technical bulletins and ensure accurate parts planning and inventory
• Work with Technical & Quality teams to plan and ensure part availability based on quality failure rates
• Understand and plan effectively for parts based on seasonality
• Monitor and manage back orders, ensuring timely fulfilment and communication with various teams
• Analyse data to identify trends, issues, and opportunities for improvement
• Develop and implement strategies to minimize back orders, improve order fulfilment rates
• Coordinate with Inventory Control team to maintain accurate inventory levels and ensure stock availability to meet order requirements
• Work closely with customer service and warehouse teams to resolve order-related issues
• Prepare and maintain reports on order status and fulfilment performance
• Implement and enforce standard operating procedures (SOPs) to maintain high standards of accuracy and efficiency
• Identify areas for improvement in the order fulfillment process and develop strategies to enhance efficiency and accuracy
• Stay updated on industry best practices and incorporate them into the fulfillment process
• Train and guide team members on standard operating procedures and best practices

General:

• Work towards the organizational goals with the team

Key Performance Indicators:

• Fill Rate
• Back Orders

Knowledge Skills and Experience:

Knowledge and Experience:

• Min 5 years professional experience in order fulfillment, inventory management, or supply chain management in the automotive industry

Education:

• Engineering (Automotive/Mechanical), additional education in supply chain management is a plus

Skills:

• Strong organizational, communication, and leadership skills with the ability to motivate and guide a team
• Proficiency in SAP, or other inventory management software and systems
• Analytical skills, with excellent proficiency in Advanced MS Excel, Power BI or other analytical tools

Key Competencies:

• Data Judgment
• Learning Agility
• Time Management
• Dealing with ambiguity

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.