Back office /Policy admin - Arabic speaker (Abu Dhabi)

Job Title: Back office /Policy admin - Arabic speaker (Abu Dhabi)

Job Description

• Policy onboarding, constantly improving turnaround times
• Product configuration & endorsement processing
• Support key client transactions and manage related queries & complaints
• Centrally manage complaints from various channels e.g. call centre, Customer Happiness Centre, walk-in customers and customer emails
• Support enrolment & renewals for Thiqa, individual basic, individual enhanced and small groups

Role Purpose

• Work on multiple systems, processes and workflows to accomplish business needs
• Enrol, endorse or renew members end to end by verifying multiple required documents, and take appropriate decisions day-to-day on members eligibility, fines calculation, coverage period, etc.
• Register and process application, issue policy, create members and generate invoices and export information to produce deliverables like cards, certificate, statements etc.
• Ensure quality and compliance standards as per the regulatory guidelines defined for various types of business scenarios
• Meet and exceed daily, weekly, monthly productivity and TAT targets
• Understand and apply checklists and guidelines provided to achieve quality targets in daily activities
• Receive and respond to phone/emails from customers/brokers on time within TAT
• Handle customer queries by providing accurate, valid and complete information
• Register customer complaints, find solution or escalate to the respective units and follow up until resolved

Key Requirements and Qualifications

• Experience in any administrative job preferably in insurance industry is a plus
• Minimum of high school degree
• Diploma or higher degree in any field is preferred

Skills and Competencies

• Understand and analyse day-to-day work-based situations and apply thoughts logically
• Exhibit interest to learn and gain experience by acquiring knowledge and skills in daily work
• Flexible to change living/working environment/location across different functions across the UAE
• Demonstrate flexibility by stretching additional hours to accomplish tasks during business peaks
• Feel accountable for own activities and performance
• Ability to build good relationships with team members and cooperate with colleagues
• Good command of written and spoken English; knowledge of Arabic language is an advantage
• Basic analytical, execution, problem solving and decision-making skills
• Good level of customer service orientation and professionalism in all interactions
• Knowledge of health insurance concepts, regulatory role in managing Health system in UAE

Company Industry

• Call Center
• BPO
• KPO
• Outsourcing

Department / Functional Area

• Data Entry
• Operations
• Back Office Processing

Keywords

• Back Office /Policy Admin - Arabic Speaker (Abu Dhabi)