AVP- Service Recovery Emiratized Role

KEY ACCOUNTABILITIES:

Strategy Development and Implementation

• Develop and direct the implementation of the functional strategy ensuring alignment to group strategy FAB vision mission and corporate objectives.
• Ensure that functional strategy and related strategic plans are developed and implemented which are aligned with the vision and mission of the bank.
• Ensure the provision of subject matter expertise for the assigned domain and provide counsel to FAB leadership on all related areas to facilitate the achievement of FAB strategy and functional strategies.

Leadership

• Manage the effective achievement of functional objectives through effective leadership and by setting of individual objectives managing performance developing and motivating team to maximise performance.
• Lead the talent development initiatives for the assigned function collaborating with discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organisational values and ethics by employees of the assigned function to ensure the establishment of a value driven culture within the bank.
• Lead a team and manage their work streams and work plans towards execution of target milestones

Change Management

• Lead the management of change through continuous improvement of functional systems processes and practices taking into account global standards and changes in the business environment which demand proactive action plans.
• Proactively identifies and provides solutions for any strategic delivery risks and issues
• Defines and maintains list of initiatives and cascades FABwide transformation initiatives into business as required
• Articulates and strategize initiatives into an actionable roadmap across Businesses highlighted through customer feedback or other key transformation initiatives
• Delivers high quality output in a timely manner by checking the progress of the projects against timelines and output against the quality parameters set by the Group
• Ensures quality delivery by vendor as per the bank guidelines in case of outsourced development & delivery areas

Reporting

• Ensure that all functional reports are prepared timely and accurately and meet FAB requirements policies and quality standards.
• Package and present progress next steps and challenges regarding projects to the management as and when required
• Ensures timely program reporting is in place and distributed to key stakeholders/SPOCs in order to drive and influence informed decision making around priorities
• Leverage central function support teams to implement the projects (IT Ops Credit etc.)
• Ensures quality delivery by vendor as per the bank guidelines in case of outsourced development & delivery areas
• Proactively identifies and provides solutions for any strategic delivery risks and issues

Qualifications :

Minimum Qualification

Bachelors Degree

Should hold a Valid Family book in UAE

Remote Work :

No

Employment Type :

Fulltime