AVP- Performance & Rewards

Job Description

JOB PURPOSE:

The purpose of this job is to support tasks related to MIS, Analytics, Incentives, and Reporting focusing on all segments and channels of the Consumer Banking Group.

Ensure formulation and implementation of strategic objectives and policies to enable the Consumer Banking Group to successfully achieve its mandate in relation to Performance Management activities.

Research, recommend, and implement procedures, systems, and processes in line with relevant legislation, policies, and agreements.

Support activities related to the performance management cycle and manage all communication, sensitization, and monitoring of the process to ensure its effectiveness and relevance to the business.

ACCOUNTABILITIES:

• Timely delivery of MI, reports, dashboards as per the requirement of specific channel and segments heads and bring forward data-driven insight on areas of business performance improvement across the board.
• Communicate with the Product, Sales, and Segment heads of the respective channels and segments to understand the requirements of performance management reports and dashboards.
• Perform root-cause analysis of respective functions and recommend enhancements to aid Channel / Segment heads in optimizing investment spend and other resource allocations.
• Administer the Short-Term (STIP) and Long-Term Incentive Plans (LTIP), including thorough understanding of plan documents, preparing communication for plan participants, and auditing systems to ensure accuracy of data.
• Provide technical support to business with regards to Data Warehouse questions, functionality, and new/existing reporting requests.
• Review and arrange incentive payouts and compensation transactions, credits, and earnings.
• The role involves taking on ownership and ensuring the data extraction done is accurate, reliable, and consistent.
• Prepare, interpret, and analyze data from various sources to bring forth performance management insights.
• Manage a variety of departmental reports and communicate effectively, discuss analysis, and give recommendations.
• Adherence to compliance and regulatory rules related to PCI DSS, UAE’s customer data protection laws, and GDPR regulations.

Performance Management:

• Manage the preparation and delivery of the MIS and reporting capabilities across CB Sales channels and departments.
• Assist in the preparation of management dashboards.
• Design and deliver end-user reporting, analytics, and dashboards.
• Execute system test cases, scripts, and plans for performance management tools and supporting databases.
• Ensure monthly & weekly performance dashboards are delivered in an automated mode and ensure accuracy.
• Manage the incentives calculation team with relevant data sets, fields, and help them automate the calculations.
• Develop KPIs for the team and ensure performance exceeds targets on KPIs.
• Data automation and enhancements. Innovate to keep up with changing trends and technology and tools.

Decision Support:

• Work closely with leaders across product, sales, and marketing to support and implement high-quality data-driven decisions.
• Track information, statistics, and analysis to support business decisions.
• Use data analysis tools to enhance performance as well as provide feedback for future refinement.
• Support function team with relevant analysis by data mining the Consumer Banking databases.
• Understand the business requirement and develop data-driven solutions to address business problems and independently manage end-to-end report/dashboard communication and delivery with channels and product teams.
• Provide insights and analysis on staff performance, channel performance, and build analytical presentations on the same.

Strategic Contribution:

• Assist and support the implementation of CB Strategy in alignment with the Group's Business Governance Framework to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Assist to ensure internal dashboard and action plan is updated prior to Business Governance monthly team meetings.

People Management:

• Lead & manage the team by tracking individuals against objectives and motivating staff to maximize performance.
• Provide adequate guidance, coaching, and necessary training for team members, and ensure ongoing performance feedback.
• Act as a role model to direct and indirect reports to drive adherence to FAB’s values and support talent development within the team.
• Oversee and manage the continued development of Operating Plan and Dashboards.

Qualifications:

Minimum Qualification:

• Bachelor’s degree in MIS, Computer Science, Computer Information Systems, or equivalent.

Minimum Experience:

• 6+ years of relevant work experience with extensive knowledge of MIS & Data Management.

Other essential requirements:

• Strong SQL knowledge.
• Advanced Excel skills/presentation skills.
• Data warehousing and ETLs and Automation of regular BAU MI.
• Data mining.
• Strong analytical knowledge of cards business, lending, everyday banking, remittances, investments, and loyalty products.
• BI tools knowledge like Power BI, Business Objects, or any other tool.
• Understanding and knowledge of Retail Banking Products, Sales, and Performance management KPIs.
• Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.
• Communication skills and critical thinking.