AV Technician

You will be responsible for supporting guests, particularly those involved in coordinating meetings and conferences, in ensuring that all of their audio-visual and IT needs are met, and that all their IT equipment works to their full satisfaction. You will maintain a full and thorough knowledge of standard IT equipment and how it all works together, including PCs, laser projectors, audio speakers, TVs, DVD players, and CD-ROM players, as well as maintain a full and working knowledge of hardware, operating systems, application software, and supporting tools available in the market today.

Qualifications

• Must have the appropriate documented training from a technical/vocational institute.
• One year operating experience in a hotel engineering department.
• Good knowledge in IT and Audio Visual.
• Technical Proficiency
• Knowledge of audio systems, mixers, microphones, and speakers.
• Understanding of video systems, including projectors, monitors, and screens.
• Familiarity with AV software and tools (e.g., Adobe Premiere, OBS, or Crestron systems).
• Equipment Setup and Maintenance
• Assembling and dismantling AV equipment efficiently and safely.
• Performing regular maintenance and troubleshooting to prevent issues.
• Troubleshooting Skills
• Quickly identifying and resolving issues with audio, video, or connectivity.
• Diagnosing hardware and software malfunctions under time pressure.
• Communication Skills
• Collaborating with clients, event organizers, and team members to understand AV requirements.
• Explaining technical concepts clearly to non-technical stakeholders.
• Time Management
• Setting up and testing AV equipment within tight deadlines.
• Prioritizing tasks during live events to ensure smooth operations.
• Adaptability
• Handling last-minute changes in setup or schedule.
• Adjusting equipment settings to meet varying venue conditions.
• Attention to Detail
• Ensuring equipment placement and connections meet technical and aesthetic standards.
• Monitoring live feeds or recordings for quality control.
• Safety Awareness
• Following safety protocols when handling heavy equipment or cabling.
• Knowledge of electrical safety to prevent hazards.
• Teamwork
• Working with lighting, stage, and IT teams to ensure seamless event execution.
• Supporting colleagues during complex or high-pressure setups.
• Customer Service
• Maintaining a professional and approachable demeanor with clients and event participants.
• Responding promptly to client needs or feedback.

Desired candidate profile

Common Responsibilities

• Pre-Event Setup:
  • Installing audio systems, video displays, lighting, and control systems.
  • Testing equipment to ensure functionality before events.
• Live Event Operation:
  • Monitoring sound levels, video quality, and lighting during live events.
  • Adjusting settings in real time to address issues or enhance performance.
• Troubleshooting:
  • Resolving connectivity, hardware, or software issues promptly.
  • Replacing or repairing faulty equipment as needed.
• Post-Event Breakdown:
  • Dismantling equipment and packing it safely for transport.
  • Documenting any damaged or missing items.
• Maintenance and Inventory:
  • Conducting routine inspections and servicing of AV equipment.
  • Managing inventory and ensuring availability of necessary tools and spare parts.
• Training and Support:
  • Providing guidance to clients or colleagues on operating AV systems.
  • Creating user-friendly instructions for recurring setups.

Workplace Scenarios

• Corporate Events: Setting up conference systems, video conferencing, and presentation displays.
• Live Concerts: Operating mixing boards, microphones, and stage lighting.
• Film or Studio Work: Ensuring high-quality sound and visuals during shoots or recordings.
• Education or Training: Supporting AV needs in classrooms or workshops.