Automotive Service Advisor and Estimator

Automotive Service Advisor and Estimator

We are seeking a skilled Automotive Service Advisor and Estimator to join our team. The ideal candidate will have a strong background in automotive service, with a focus on providing exceptional customer service and accurately estimating repair costs. Responsibilities include greeting customers, assessing vehicle issues, and providing detailed estimates for necessary repairs and services. The Automotive Service Advisor and Estimator will need to effectively communicate with customers regarding recommended services and costs, as well as coordinate with technicians to ensure timely and quality repairs. Strong organizational skills and the ability to work in a fast-paced environment are essential. Candidates should have a thorough knowledge of automotive systems and components, as well as experience with estimating software and tools. This role requires a customer-centric approach, attention to detail, and a commitment to delivering top-notch service to every customer. If you have a passion for the automotive industry and excel at estimating and advising on vehicle repairs, we want to hear from you. Apply now to join our team and contribute to our reputation for excellence in automotive service.

Responsibilities

1. Greet customers professionally and determine their automotive service needs
2. Provide accurate cost estimates for labor and parts needed for automotive repairs and services
3. Schedule service appointments and follow up with customers regarding vehicle status updates
4. Maintain strong product knowledge of automotive services and repairs
5. Communicate effectively with customers regarding recommended services and any additional repairs needed
6. Ensure customer satisfaction by resolving any issues or concerns related to automotive services
7. Collaborate with service technicians to ensure timely completion of repairs and services
8. Maintain detailed service records and documentation for customer vehicles
9. Monitor inventory of parts and supplies needed for automotive repairs and services
10. Stay updated on industry trends and technologies related to automotive service and repair

Minimum Requirements

• High school diploma or equivalent
• Strong knowledge of automotive maintenance and repair procedures
• Excellent communication and customer service skills
• Experience in automotive estimating and working in a fast-paced environment