Automotive Service Advisor

To plan, initiate and conduct the sales process with customers visiting the showroom or while on sales calls and contribute to achieving the sales targets.

Walk-in customers:

• Greet and assist customers entering the showroom floor to present a professional environment that supports automotive sales.
• Attend to customers visiting the showroom, initiate the service process with them paying attention to their needs, and offer qualified advice on the specifications of the product.
• Answer questions about services provided by D Luxe and the viability of the service on their vehicles, service check-ups required, and warranties covering their services.
• Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their service selection.
• Provide the customer with details about other non-requested services that would add value to their vehicles (Upsale).
• Ensure pre-delivery inspections (ensure that it is QC certified), place the D Luxe perfume & D Luxe on all cars leaving D Luxe.
• Request the customer to leave a Google Maps review.
• Ensure that payment has been received by the cashier before releasing the vehicle.

Reporting requirements:

• Monitor the progress of the jobs in D Luxe and provide timely updates to the Operations Manager and potentially, the customer.
• Report daily on sales data, comparing actual with targeted/budgeted performance.
• Ensure that the customer is aware of all available extras, accessories, and warranties.
• Notify the customers of delays, changes in the requirements and specifications, etc., if any, ensuring smooth conclusion of vehicle handover.
• Provide customers with qualified advice on vehicle finance and insurance facilities.
• Participate in seasonal sales campaigns and promotions to maximize sales penetration.
• Maintain an up-to-date customer database to drive current and future automotive sales.
• Present used and new cars through test drives, demonstrations, and dealership walk-throughs.
• Carry out sales in accordance with pre-agreed monthly targets and budgets.
• Prepare/maintain call reports/log highlighting salient features and advise the Manager of the same.
• Maintain close contact with prospective customers, make sales calls, and visit them to suit their schedule/convenience. Introduce and follow up suitable sales prospects.
• Maintain the customer database and contribute towards the development of the prospects list. Keep abreast of competition in this segment of cars.

Job Type: Full-time