At Your Service Supervisor

Thorough Knowledge of Hotel Operations:

• Possess in-depth knowledge of guestrooms, amenities, and features.
• Provide accurate information on hotel services, rates, and operational hours for all departments.
• Be familiar with Standard Operating Procedures (SOPs), LSOPs, and emergency procedures.
  

Exceptional Customer Service

• Answer phones courteously and adhere to proper phone answering procedures.
• Resolve customer complaints promptly and professionally, ensuring guest satisfaction.
• Promote the hotel, restaurant, lounge, and gift shops to enhance the guest experience.
  

Effective Leadership And Team Management

• Assist in managing daily operations, conducting performance appraisals, and implementing development plans for assigned staff.
• Ensure coaching and counseling methods align with Marriott International standards.
• Foster a positive team environment, encourage a proactive attitude, and provide proper handovers for smooth operations.
  

Compliance And Security

• Conduct regular PCI and hospitality audits to maintain compliance with Marriott International standards.
• Adhere to Marriott Brand standard compliance requirements for all front office sections.
• Stay security-conscious and report any suspicious activities promptly to the Manager on Duty.
  

Information Coordination And Communication

• Coordinate with colleagues, departments, and immediate superiors for effective communication of operational details.
• Stay well-informed about daily/weekly/monthly plans, events, promotions, and bookings.
• Monitor group reservation forecast data and respond to incoming reservation sales opportunities.
  

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.