Asst. Learning & Quality Manager at InterContinental Fujairah Resort

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

Your Day to Day:

As Asst. Learning & Quality Manager, you will be responsible for managing the hotel’s training functions, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. The Asst. Learning & Quality Manager position impacts the skills, knowledge, and attitudes of every hotel employee and ensures the availability and use of effective resources. He/She is also the champion for quality improvement initiatives – to communicate, implement.

Some of your responsibilities are:

• Assists in the creation of and work within the established annual Training budget.
• Monitors and evaluates training expenditure to ensure hotel cost efficiency and cost benefit.
• Assesses the return of investment of any training program before and after implementation.
• Aligns current training and development programs to effectively impact key business indicators.
• Produces monthly training activities ROI reports for your Manager.
• Anticipates and responds to colleagues’ training needs appropriately to create ‘Room to belong’ and ‘Room to grow’, keeping in balance with the needs of the hotel and organization.
• Acts as a role model to colleagues by living the IHG Values and brand Service Behaviours, and is responsible to drive the culture through training programs.
• Helps colleagues to identify and enhance personal strengths that will contribute success for both personal and company goals.
• Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience.
• Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues.
• Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing.
• Meets and engages with guests, constantly seeking feedback and sharing with the respective departments.
• Provides support and monitors all training requirements are met pertaining to local legislation, local standard operating procedures, or corporate policies.
• Solicits opportunities from educational institutes or local authorities where possible to create hotel brand awareness and contribute to the community.
• Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
• Makes sure that all appropriate training records are maintained (both manual and computerized) and in compliance with hotel and legal requirements while taking consideration to support the hotel’s green policy.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Minimum 2 years’ experience working in a similar capacity in an international hotel establishment.
• Minimum Bachelor’s degree qualification in Human Resources, Hotel Administration, or equivalent.
• Good oral and written proficiency in English Language is a must.
• Certification of train-the-trainer is preferred.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online". We are an equal opportunity employer.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture, and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.