Asst. Learning & Quality Manager

As Asst. Learning & Quality Manager, you will be responsible for managing the hotel's training functions, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. The Asst. Learning & Quality Manager position impacts the skills, knowledge, and attitudes of every hotel employee and ensures the availability and use of effective resources. He/She is also the champion for quality improvement initiatives to communicate and implement.

Some of your responsibilities are:

• Assists in the creation of and work within the established annual Training budget.
• Monitors and evaluates training expenditure to ensure hotel cost efficiency and cost benefit.
• Assesses the return of investment of any training program before and after implementation.
• Aligns current training and development programs to effectively impact key business indicators.
• Produces monthly training activities ROI reports for your Manager.
• Anticipates and responds to colleagues' training needs appropriately to create "Room to belong and Room to grow," keeping in balance with the needs of the hotel and organization.
• Acts as a role model to colleagues by living the IHG Values and brand Service Behaviours and is responsible for driving the culture through training programs.
• Helps colleagues to identify and enhance personal strengths that will contribute to success for both personal and company goals.
• Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience.
• Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues.
• Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness, and auditing.
• Meets and engages with guests, constantly seeking feedback and sharing it with the respective departments.
• Provides support and monitors all training requirements are met pertaining to local legislation, local standard operating procedures, or corporate policies.
• Solicits opportunities from educational institutes or local authorities where possible to create hotel brand awareness and contribute to the community.
• Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
• Makes sure that all appropriate training records are maintained (both manual and computerized) and in compliance with hotel and legal requirements while taking consideration to support the hotel's green policy.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Minimum 2 years experience working in a similar capacity in an international hotel establishment.
• Minimum Bachelor’s degree qualification in Human Resources, Hotel Administration, or equivalent.
• Good oral and written proficiency in English Language is a must.
• Certification of train-the-trainer is preferred.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online." We are an equal opportunity employer.