Associate Executive - HR

Responsibilities

1. To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Team Member satisfaction and delivery of prompt, courteous service.
2. Prompt and courteous delivery of all orders, maintaining a positive image through all guest contact and cleanliness of guest areas.
3. Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
4. During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
5. Assist in maintaining a highly motivated and well-trained staff.
6. Open and close shift in accordance with Manager’s Checklist.
7. Train, maintain and enforce all Anantara Service Standards.
8. Properly execute revenue and check control procedures on shift.
9. Maintain a safe and sanitary work environment for all Associates and guests.
10. Gather and implement all proper tools for running shifts (i.e., schedules, floor plans, reservations, checks).
11. Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
12. Be on the floor during the entire meal period and ensure adequate coverage.
13. Ensure that only a quality product is being served.
14. Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
15. Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e., scheduling, time adjustments, etc.).
16. Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.
17. Encourage problem-solving by Associates through proper training and empowerment, to ensure guest satisfaction.
18. Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy.
19. Identify and recommend incentive programs, new ideas, and methods of operation.

Qualifications

1. Previous experience in the same position for at least 1 year.
2. Luxury hotel experience is a must.
3. Passion for excellent service.
4. Excellent team player and great communication skills.