Associate Director – Transformation Excellence

JOB PURPOSE

A senior leadership position responsible for driving continuous improvement across the organization by embedding operational excellence into all transformation initiatives. This role will ensure that business processes, policies, procedures, governance, and quality management systems are developed, refined, and aligned with strategic goals.

Please note this role is for the UAE National Only.

ROLES AND RESPONSIBILITIES

Business Process Development & Excellence:

1. Lead the design, mapping, and optimization of key business processes to align with transformation initiatives.
2. Identify process inefficiencies and drive cross-functional efforts to streamline and standardize operations across departments.
3. Collaborate with business leaders to establish measurable process improvement goals and monitor progress toward achieving them.
4. Implement Lean, Six Sigma, or other process improvement methodologies to enhance operational efficiency.

Development of Policies, Procedures, and Governance:

1. Oversee the creation and refinement of organizational policies and procedures to support transformation efforts.
2. Ensure governance structures in relation to process maps/process reengineering are in place to oversee change initiatives, providing clear accountability, and RACI matrix.
3. Work closely with legal, compliance, and other relevant stakeholders to ensure all processes adhere to regulatory and industry standards.

Quality Management Systems:

1. Design, implement, and continuously improve a robust Quality Management System (QMS) to ensure delivery excellence.
2. Ensure that all transformation initiatives meet quality benchmarks and are aligned with the organization’s long-term objectives.
3. Regularly review the QMS to ensure it adapts to changing business needs and external conditions.

Embedding Delivery Excellence into Transformation Initiatives:

1. Create delivery excellence into every phase of transformation projects, from planning to execution and beyond.
2. Build and foster a culture of accountability, performance, and continuous improvement.
3. Establish a system for tracking and reporting on the progress and impact of transformation initiatives, ensuring they deliver tangible value.
4. Lead capability-building initiatives across the organization to equip teams with the skills needed for consistent delivery excellence.
5. Develop key performance indicators (KPIs) to measure success and proactively address challenges.

Leadership & Stakeholder Management:

1. Act as a transformation champion, influencing and engaging stakeholders at all levels of the organization to ensure buy-in and commitment.
2. Lead, mentor, and develop teams responsible for transformation excellence, promoting a high-performance culture.
3. Collaborate with senior leaders and project teams to ensure alignment of transformation efforts with organizational strategy.
4. Drive a customer-centric approach by ensuring that all process improvements and transformations ultimately enhance the customer experience.

QUALIFICATION AND EXPERIENCE

1. Bachelor’s or Master’s degree in Business, Operations Management, or a related field.

RELATED YEAR OF EXPERIENCE:

1. Min of 14+ years of experience in Excellence, Process Development, Auditing domain or a similar function.

YOE IN MANAGERIAL POSITION

1. Min of 6+ years in a managerial position.

FIELD OF EXPERIENCE

1. Real estate experience is highly desirable. Publicly listed business.

TECHNICAL AND INTERPERSONAL SKILLS

1. Expertise in business process management (BPM), Lean, Six Sigma, or similar methodologies.
2. Strong knowledge of developing and implementing organizational policies, procedures, and governance frameworks.
3. Deep understanding of project management methodologies (e.g., Agile, Waterfall, or Hybrid approaches) with a focus on embedding excellence into delivery.
4. Strong problem-solving and analytical skills, with the ability to translate complex issues into actionable solutions.