Associate - Community Engagement

JOB DESCRIPTION:

We are looking for a creative and bilingual (Arabic/English) professional with 3-8 years of experience in social media management, digital content creation, and community engagement. This role plays a key part in fostering meaningful connections between the Bureau and its audiences by developing compelling multilingual content, managing digital platforms, and ensuring alignment with the Bureau’s strategic objectives.

KEY RESPONSIBILITIES:

1. Multilingual Content Development
   • Social media posts (graphics + copy) in Arabic & English
   • Short videos with Arabic/English captions or voiceovers
   • Infographics and visual assets with dual-language support
   • Ensure all visual designs accommodate Arabic/English text layouts
2. Website Management & Content Updates
   • Manage and maintain the company website, ensuring optimal functionality, user experience, and performance
   • Regularly update website content (text, images, videos, and documents) to ensure accuracy and relevance
   • Manage CMS and coordinate with external vendors if required
3. Initiative Implementation
   • Support bilingual community programs and awareness campaigns
   • Adapt engagement strategies for Arabic/English audiences
4. Design Agency Coordination
   • Serve as linguistic bridge for design projects requiring Arabic/English assets
   • Verify translations and cultural appropriateness of all materials
5. Branding Monitoring & Compliance
   • Audit branding consistency across Arabic/English materials
   • Ensure visual identity works effectively in both languages
6. Branding Request Management
   • Facilitate bilingual design briefs between teams and agencies
   • Quality-check Arabic/English versions of final deliverables

KEY QUALIFICATIONS:

1. Bachelor’s degree in digital marketing, Communications, Graphic Design
2. 3-8 years of experience in social media management, digital content creation, and community engagement
3. Design Tools:
   • Figma (Arabic/English text layouts)
   • Adobe Photoshop & Illustrator (Arabic typography handling)
   • Canva (bilingual templates)
   • CMS: Sitecore management and editing (preferable)
   • Video Tools: CapCut/Premiere Rush (Arabic/English captions)
4. Additional Skills:
   • Full professional proficiency in both Arabic and English (written and spoken)
   • Ability to produce error-free content in both languages
   • Understanding of cultural nuances in Arabic/English communication
   • Experience creating content for Arabic-speaking audiences
   • Knowledge of right-to-left (RTL) design principles for Arabic content
   • Ability to adapt visual designs for dual-language formats

Company Industry: Banking | Financial Services

Department / Functional Area: Customer Experience | Marketing