Associate Business Analyst

Roles and responsibilities

• Filing and executing immigration cases, coordinating between Immigration Specialists and PROs. Typing and executing a high caseload of applications. A typical caseload would be 45 of mixed application types from new, renewal, cancellation, and amendment of work permit and residency visas; each filing includes sub-applications related to work permit, entry permit, medical test, Emirates ID, and residency visa stamping for each applicant.
• Plan and keep track of all tasks required as part of an immigration process (“case”).
• Participate in a weekly casework review meeting to examine the progress of all cases against standard turnaround times and key metrics.
• Maintain up-to-date case trackers and master employees’ database.
• Coordinate the collection of documents and draft application materials including forms and letters for review and signature by the required stakeholders.
• Support Immigration Specialists in all queries and immigration-related requests.
• Coordinate with colleagues for submission of applications, collection of documents post-approval, and liaison with government officials.
• Maintain an excellent understanding of UAE immigration regulations and policies and communicate timely updates to colleagues, applicants, and business stakeholders.

Basic Qualifications

• Bachelor’s degree or equivalent in a related field.
• Exposure to UAE immigration through immigration, mobility, recruitment, or HR work experience.
• Excellent written, verbal communication, and interpersonal skills.
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.
• High quality document and report preparation, strong problem-solving skills, critical thinking, and self-initiative.

Preferred Qualifications

• Knowledge of UAE immigration laws and hands-on experience preparing immigration applications. Ability to identify process defects, make recommendations for process improvements, and implement process improvements.
• Knowledge of UAE employment laws.

Desired candidate profile

1. Organizational Skills

• Ability to manage multiple tasks and responsibilities in a fast-paced environment.
• Strong time management skills to prioritize work effectively and meet deadlines.

2. Communication Skills

• Strong written and verbal communication to liaise with internal teams, clients, or external partners.
• Ability to present information clearly and concisely, whether in reports, emails, or meetings.

3. Problem-Solving and Critical Thinking

• Ability to identify issues within business processes and work with teams to find solutions.
• Analytical skills to assess situations and develop practical strategies to improve efficiency.

4. Customer Service Orientation

• Strong focus on understanding client needs and providing exceptional support.
• Ability to build and maintain positive relationships with clients and stakeholders.

5. Technical Proficiency

• Proficiency in using business-related software and tools such as Microsoft Office Suite (Excel, Word, PowerPoint), project management software, CRM systems, and databases.
• Familiarity with business management systems, accounting software, or industry-specific tools, depending on the organization's needs.

6. Team Collaboration

• Ability to work well in a team environment, collaborating with various departments or teams to accomplish shared objectives.
• A cooperative attitude and willingness to assist colleagues when needed.

7. Attention to Detail

• Precision in handling business documents, entering data, and managing administrative tasks to ensure accuracy.
• Ability to review contracts, reports, or documents carefully to ensure correctness.

8. Analytical and Reporting Skills

• Ability to collect, analyze, and interpret data to generate reports that help the business make informed decisions.
• Experience with data analysis tools, such as Excel or business intelligence platforms, to present findings.

9. Project Management

• Ability to assist with managing projects, including scheduling, coordinating resources, and tracking progress.
• Knowledge of project management methodologies (e.g., Agile, Waterfall) can be beneficial.

10. Financial and Budget Management (Optional)

• Depending on the organization, the role may involve assisting with budgeting, financial tracking, and expenditure reporting.
• Familiarity with financial documents and basic financial principles.