Assistant Vice President, mSMEs - UAEN

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Emirates Development Bank (EDB)

United Arab Emirates

AED 200,000 - 400,000

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Yesterday

Job description

Job Description

Key Role and Responsibilities:

Profit & Financial

Assist the team with miscellaneous administration of the client portfolio ensuring all documentation and customer files are maintained in accordance with Bank's policies and procedures.
Extract and analyze financial statements, cash flow forecasts and other complex financial reports providing accurate assessments.
Develop relationships with intermediaries including Solicitors and Accountants, ensuring all referrals are referred to the Senior Vice President or Relationship Manager.
Assist the Senior Vice President or Vice Presidents to generate opportunities for sales specialists for Bank using the agreed sales process.

Customer /Service

Assist the Senior Vice President or Vice President to manage the Bank's relationship with customers within their assigned portfolio tier.
Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
Support improvement of the relevant customer service/customer satisfaction outcomes for the portfolios.
Proactive identification of client needs and the maintaining of customer files and miscellaneous records compliant with Bank policies and procedures and those of industry legislation.

Risk

Ability to identify an acceptable level of lending risk, in line with Bank's risk appetite statement and to maximize profit from that transaction.
Support and demonstrate a risk management culture in line with Bank's values.
Proactive identification and escalation of risks and issues related to your role responsibilities & captured as a service request in Ignite. Adherence to the Bank's complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks/losses.
Ensure a safe environment that allows all staff across the Bank the ability to escalate and discuss issues and risks with their Leader.
Accountable for maintaining high data quality standards by ensuring information captured in the Bank's systems and documentation are correct and maintained in a timely manner.
Ability to analyze complex financial statements and assist with preparation of detailed credit submissions, including identification of key risks and mitigates.