Assistant Vice President - Business Process Management

JOB PURPOSE

·Drive the establishment of a robust business process culture across Aldar Group, ensuring agility and responsiveness to evolving corporate strategies. Champion continuous improvement initiatives by aligning business processes and service delivery with digital transformation goals, fostering collaboration across departments and adhering to governance standards for enhanced operational efficiency.

ROLES AND RESPONSIBILITIES

·Line management of BPM Business Analyst dedicated to each arm of the business

·Work with Investments and Development business to define their business process architecture and subsequently update their process in alignment with digitalization requirements.

·Define and implement a comprehensive business process management (BPM) strategy aligned with Aldar Group goals.

·Oversee all aspects related to the implementation stages of business process improvement initiatives to enhance efficiency and effectiveness.

·Lead and mentor a team of BPM professionals, fostering a culture of continuous improvement.

·Collaborate with cross-functional teams to ensure alignment and buy-in for process initiatives.

·Facilitate the identification, coordination, and optimization of overlapping and interrelated cross-functional processes to enhance efficiency, eliminate redundancies, and ensure seamless collaboration across departments.

·Manage BPM tools by selecting, integrating, and governing them to ensure alignment with process architecture, while providing training and support to maximize effectiveness and promote collaboration across the group.

·Oversee governance of business process changes to maintain integrity and alignment with the configuration manual.

·Identify roles associated with each process step and define the RACI matrix in accordance with the Delegation of Authority (DOA).

·Oversee all stages related to the implementation of business process improvement initiatives.

·Apply efficiency principles (e.g., Kaizen, Lean, Six Sigma) to enhance productivity, quality, and cost/time management.

·Ensure the alignment with the Service Management Framework by identifying / receiving requests for the services provided by different businesses / departments across the Group, analyzing the nature of services, and developing Service Cards, Catalogues, and Service Level Agreements (SLAs)

·Utilize value chain and value stream mapping to analyze and optimize processes, ensuring alignment with organizational goals; monitor process performance continuously to enhance service delivery and maintain accountability in service monitoring.

·Define and align process roles with governance instruments by ensuring that each role has clearly established responsibilities, accountabilities, and authority levels in accordance with organizational policies; regularly review and update these roles to ensure compliance with governance standards and facilitate effective execution of business processes.

QUALIFICATION AND EXPERIENCE

·Bachelor’s degree in Business Process Management, Business Administration, Industrial Engineering, or a related field.

·A Master's degree in business administration will be advantageous

·LEAN / Six Sigma/ Certified Business Process Professional (CBPP)/ Business Process Management (BPM) qualification or equivalent

RELATED YEAR OF EXPERIENCE:

·Min of 10+ years of experience business process management, preferably within the real estate industry.

YOE IN MANAGERIAL POSITION

At least 2+ years in a managerial role focused on process management.

TECHNICAL AND INTERPERSONAL SKILLS

·Proficient in business process architecture and improvement methodologies.

·Expertise in enterprise BPM tools (e.g., ARIS, Casewise, QPR).

·Experience with process automation tools (e.g., Blue Prism, UiPath).

·Strong leadership and team collaboration abilities.

·Excellent communication skills, both written and verbal.

·Effective record-keeping, time management, and organizational skills.

·Advanced analytical and problem-solving capabilities.