Assistant Training Manager – Facilities Management Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Assistant Training Manager – Facilities Management Soft Services to join our IFS team in our HQ, located in DAFZA, Dubai Airport Freezone.

Scope

The purpose of this role is to develop and deliver training programs that drive employee performance and improve service quality across the Business Unit (BU). By collaborating with key stakeholders, the role identifies training needs, creates strategic plans, and ensures effective training delivery, including on-site sessions and BISC certification. The role also conducts quality inspections, audits, and evaluates training impact to ensure continuous improvement, particularly in soft services operations.

This position requires strong organizational, communication, and leadership skills, as well as a passion for employee development and facility management.

Responsibilities

Financial

1. Partner with the Account Manager and Business Unit to assess training needs and define objectives aligned with organizational goals and employee performance gaps.
2. Contribute to the development of a comprehensive 3-year training plan for the Business Unit (BU), ensuring alignment with long-term organizational strategies and performance improvement goals.

Customer

1. Assist in delivering training sessions and workshops, both in-person and via virtual platforms, ensuring an engaging and interactive learning experience.
2. Support trainers and subject matter experts by providing guidance, feedback, and resources to enhance the effectiveness of training content.
3. Manage the day-to-day logistics of training operations, including facility coordination, equipment maintenance, and resource allocation.
4. Ensure a safe, organized, and conducive learning environment, adhering to cleanliness and safety standards for all participants.
5. Support recruitment drives by screening candidates and evaluating their suitability for roles, ensuring alignment with training and performance needs.

Process

1. Develop and implement policies and procedures for training activities, ensuring compliance with organizational standards, quality inspections, and regulatory requirements.
2. Support the evaluation of training effectiveness through surveys, assessments, and participant feedback, contributing to continuous improvement initiatives.

Soft Services Quality:

1. Conduct regular quality inspections on TFM (Total Facilities Management) sites to ensure compliance with operational standards for soft services.
2. Prepare action plans based on inspection results, identifying training needs to address gaps in performance, compliance, and service quality.
3. Deliver on-site training based on inspection findings and identified needs, ensuring alignment with best practices and operational standards.
4. Evaluate staff performance after training, conducting assessments to gauge effectiveness and ensure adherence to service quality standards.
5. Follow up on the impact of training, monitoring staff performance and operational improvements through ongoing evaluations.
6. Prepare impact studies to measure the effectiveness of training initiatives and identify areas for improvement in service delivery.

BISC Certification Rollout:

1. Develop and implement a strategy for the rollout of BISC certification up to the supervisor level.
2. Integrate BISC certification as a key component of the training strategy, ensuring it is embedded into performance metrics and skill development plans.
3. Coordinate resources and timelines to facilitate smooth certification rollout and tracking across teams.
4. Conduct quality audits of training processes and outcomes to ensure alignment with organizational standards and identify areas for improvement.
5. Monitor the impact of training on employee performance, supporting staff evaluations to assess training effectiveness and identify skill gaps.

Innovation

1. Research and implement industry best practices, innovative training methods, and technologies to enhance training delivery.
2. Collaborate with the BU to support the introduction of new equipment and methodologies for training, including technical advancements in soft services.
3. Develop and update training manuals, ensuring all content is relevant, clear, and aligned with organizational standards and goals.