Assistant Store Manager

GENERAL DESCRIPTION:

Purpose & Scope

The Assistant Shop Manager will consistently provide our customers with the highest level of service possible and assist the Shop Manager in achieving budgeted revenue goals.

RESPONSIBILITIES:

• Promote and monitor quality service among staff through training and by acting as a positive role model
• Maintain employee attitude and morale by recognizing outstanding performance and service
• Working with the Store Manager to meet the long range retail and company objectives
• Responsible for work schedules, break periods, work hours and vacations.
• Provide the Store Manager with a weekly update on the progress of the store and staff
• Ensure proper store image.
• Responsible for the operation of the store, such as inventory control and maintenance in the absence of the Store Manager
• Responsible for addressing customer grievances and inquiries.
• Ensure store security
• Evaluate staff performance and development needs. Delegate responsibilities between the staff

KNOWLEDGE, SKILLS AND EXPERIENCE:

• 3-4 years experience in a Retail environment with minimum 1 year of Supervisory experience
• Attested bachelor's degree