Assistant Shop Manager and Receptionist

Hello, we’re looking for a receptionist or managerial assistant for our premium men’s salon.

Location: JVC

Key Responsibilities

Customer Experience

• Customer Relationship - maintain a seamless experience from when they first contact for booking to when they leave the salon. Greet customers when they come, thank them when they leave, serve them with refreshments.
• Customer Communication - reply to all customers on phone calls, social media and Whatsapp using good English.
• Manage customer appointments - ensure appointments are booked and entered properly on Fresha, and executed on time.
• Customer Database - gather relevant customer data and maintain a customer database of all the customers on Fresha.
• Client feedback - actively observe and take feedback from clients, then implement or suggest improvements.
• Customer reviews - ensure new customers post a positive review on Fresha and Google.
• Resolve complaints - resolve complaints within 24 hours to ensure customer satisfaction.
• Capture photos and videos - Ensure we capture “before and after” makeover photos and short videos of customers every day for our digital marketing.
• Increase Sales - think of strategies to bring new customers.

Operational Management

• Shop opening - ensure the shop opens on time every day.
• Manage inventory - record and monitor the supplies, make sure none of them pass the expiry date, and reorder in a timely manner.
• Pest control services and deep cleaning - schedule and manage to ensure compliance with hygiene standards.
• Shop repair and maintenance - coordinate with vendors and get the required work done to maintain a professional and welcoming salon environment.
• Daily accounts - record and maintain on Fresha and MS Excel.
• Manage petty cash - includes maintaining all receipts and providing reconciliation every day.
• Debt Collection - ensure all debts are recollected from repeat customers and track all debts every day.
• Organize all documents - upload all docs and data on Google Drive, including receipts and invoices on the same day.
• Competitor Analysis - stay up to date with services, footfall, prices and marketing of competitor salons.
• Hiring - maintain a pipeline of potential barbers, nail tech and any other staff required.
• Staff Reporting - regularly report to the salon owners about staff behaviour and their compliance with all the staff policies.

Regulatory Compliance

• Compliance with all local regulations - ensure full compliance with Dubai Municipality (Baladiya), health, safety, and labor laws.
• Conduct regular audits to ensure all licenses, permits, and certificates are always up to date.
• Proactively address compliance gaps to ensure zero fines or penalties.
• Document everything, including ejari and visa.

Personal Qualities

• Responsible
• Intelligent / Problem solver

Gender

• Can be male or female, doesn’t matter.

Languages

• Good spoken and written English.
• Basic understanding of Arabic would be a big plus, but not necessary.

Experience:

• At least 1 year experience of working at a salon in UAE in a similar role.

Visa

• Should already have UAE residency. We would be happy to extend the visa.

Compensation

• Good salary.
• Bonus for meeting all targets related to your job.
• Commission for bringing new customers.