Assistant Revenue Manager

Responsibilities:

• Ensuring that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel.
• Maximizing net room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
• Ongoing education of Reservations and Front Office ensuring revenue management concepts are understood.
• Monitoring demand and recommending selling strategies.
• Conducting regular audits of PM GRC GDS ensuring accuracy of rates package information and availability.
• Monitoring and executing rate strategies using inventory management tools (CRS, PM, etc.).
• Working with Revenue Management Team to determine effective and engaging rate offers (packages) which are then offered to the right customer in the right channel.
• Engaging and supporting the hotel's selling strategy in all distribution systems.
• Completing all rooms and revenue forecasting in the absence of the Director of Revenue Management.
• Working with DOSM and Sales Team members to encourage strategic selection of the right piece of business using the Fairmont guidelines.
• Tracking competitive set pricing and yield strategies, understanding the comp set's reaction to changes in the marketplace.
• Preparing materials for the weekly Revenue Management Meetings and following the Fairmont guidelines for meeting content.
• Preparing timely revenue summaries as required by the Revenue Management Team.
• Overseeing the input of contracted wholesale space for each season.
• Reviewing and providing feedback on commentaries for each market segment.
• Recording, maintaining, and analyzing current historical and statistical data.
• Participating in the planning processes for the hotel budget, marketing, and strategic plans.
• Providing leadership and guidance to the reservations team.
• Monitoring to ensure telephone sales techniques are employed in such a way as to support our selling strategies and drive customer loyalty.
• Ensuring a clean and safe working environment in accordance with health regulations and adhering to all Fairmont Environmental policies and procedures.

Qualifications:

• Must display strong analytical, organizational, and administrative skills to be able to deal with multiple priorities simultaneously.
• Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
• Proven leadership, organizational, and guest service skills.
• Excellent written and verbal communication skills.
• Strong working knowledge of Property Manager (Opera), MFR (Opera CRS), Excel, Word, Outlook, and SalesNet (Delphi).
• Degree in Hotel/Hospitality Management a plus.
• Previous Reservation/Front Office experience.
• Strong knowledge of Microsoft Office, Excel, PM & CRS.
• Proven leadership skills; experience managing colleagues a plus.
• Strong problem-solving abilities.
• Ability to adapt to change quickly and strong multitasking skills.

Remote Work: No

Employment Type: Full-time