Assistant Retail Manager

Responsibilities:

1. Oversee and monitor all point of sales activities in the store, including sales transactions, tracking customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer data for feedback.
2. Implement a high standard of customer focus within the store.
3. Review and provide regular feedback on staff’s performance against expectations.
4. Ensure customer needs are met and complaints/queries are resolved in a timely manner.
5. Ensure regular training of store staff on all aspects of customer service, product knowledge, and selling skills.
6. Monitor and handle customer complaints and take corrective action in line with Company policy.
7. Regularly audit store administration and resolve any issues.
8. Actively seek ways to achieve or exceed store sales targets.
9. Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
10. Maintain high standards of visual appearance throughout the store.
11. Regularly assess customer service standards within the store.
12. Achieve target productivity metric for the store based on the number of customers per day.
13. Maintain a high level of store health and security for company assets, cash, stock, and customer property.
14. Prepare and review store reports on sales, commercial profit, and stock ageing (slow moving, fast moving, and non-moving items).
15. Achieve the revenue targets for the store.
16. Effective resource planning for customer service.