Assistant Reservations Manager

Assistant Reservations Manager
As the beginning of a remarkable guest journey, you will guide the team in delivering warm personalized service as an Assistant Reservations Manager, ensuring each guest feels valued and excited for their stay.
What you will be doing:

1. Oversee daily reservation operations and ensure efficient booking processes.
2. Supervise and train reservations team, providing guidance and feedback.
3. Handle guest inquiries, resolve booking issues, and ensure excellent customer service.
4. Maintain and update reservation systems for accuracy and availability.
5. Collaborate with front desk, sales, and marketing teams to optimize bookings.
6. Assist with room rates, promotions, and special requests.
7. Prepare reports on occupancy, reservations, and key metrics.
8. Resolve guest complaints and booking discrepancies.
9. Promote upgrades and additional services during the booking process.
10. Assist the Director of Revenue in overseeing the department's performance and strategies.

Qualifications :

Your experience and skills include:

1. Minimum experience of two years in a similar role in a 5-star luxury hotel.
2. Bachelor's degree in Hospitality or equivalent.
3. Knowledge in MS Office and Opera system.
4. Strong interpersonal, problem-solving abilities, and leadership skills.

Additional Information :

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Remote Work :

No

Employment Type :

Full-time