Assistant Relationship Manager - Property Management

Assistant Relationship Manager - Property Management

About Keyper: At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper.

Job Title: Assistant Relationship Manager - Property Management Operations

Job Summary: The Assistant Relationship Manager (ARM) plays a critical role in supporting the Relationship Manager (RM) and Property Management team. This position is primarily focused on administrative tasks, including managing property data, facilitating RNPL processes, supporting maintenance operations, and assisting with tenancy-related activities. The ARM will act as a key support resource, ensuring that all administrative aspects are handled efficiently and accurately.

Responsibilities:

1. Administrative Support for Property Management:
   
   • Assist in onboarding units using the Keyper Investor App.
   • Draft, review, and manage contracts, including Property Management Contracts (long-term/short-term), Tenancy Agreements (new/renewals), and Leasing forms.
   • Manage system documentation for new tenancy creations and tenancy renewals.
   • Register Ejari for tenancies and ensure all compliance requirements are met.
   • Record payments and maintain up-to-date documentation within Salesforce.
2. RNPL (Rent Now Pay Later) Operations:
   
   • Facilitate RNPL transactions, including contract drafting, payment scheduling, and renewals.
   • Act as a point of contact for inquiries related to RNPL from tenants and landlords.
   • Coordinate with the finance team to ensure accuracy in payment records.
3. Maintenance Operations Support:
   
   • Assist Property Managers in logging and tracking maintenance requests.
   • Coordinate with vendors and maintenance teams to ensure timely resolution of maintenance issues.
   • Keep detailed records of maintenance activities, from initial request to completion.
   • Follow up with tenants and landlords to confirm satisfactory resolution of maintenance tasks.
   • Support the creation and tracking of maintenance invoices and related documentation.

1. Bachelor's degree in Business Administration, Real Estate, or a related field.
2. 1-2 years of experience in property management, administrative support, or related roles.
3. Strong organizational skills and attention to detail.
4. Proficient in Salesforce and Microsoft Office Suite is desirable.
5. Excellent communication skills and the ability to work collaboratively across teams.
6. Familiarity with the property management processes, and maintenance best practices is preferred.

1. Time Management: Ability to manage multiple tasks and prioritize effectively.
2. Problem-Solving: Proactive approach in resolving issues related to property management, tenancy, and maintenance.
3. Tech Savvy: Comfortable using CRM tools, particularly Salesforce, and learning new operational systems.
4. Customer Service Orientation: A focus on providing excellent service to both landlords and tenants.