Assistant Outlet Manager

Responsibilities:

1. Promote and ensure guest satisfaction through the development and maintenance of a strong team environment, emphasizing Associate satisfaction and delivery of prompt courteous service.
2. Deliver all orders promptly and courteously, maintaining a positive image through guest contact and cleanliness of guest areas.
3. Ensure total guest satisfaction in food and beverage service by supervising prompt and courteous delivery of all restaurant and room service orders.
4. Ensure guest satisfaction during shifts by assisting with serving, seating, communication with the kitchen, and striving to speak to all guests.
5. Assist in maintaining a highly motivated and well-trained staff.
6. Open and close shifts in accordance with the Manager's Checklist.
7. Train, maintain, and enforce all Anantara Service Standards.
8. Execute revenue and check control procedures during shifts.
9. Maintain a safe and sanitary work environment for all Associates and guests.
10. Gather and implement all necessary tools for running shifts (i.e., schedules, floor plans, reservations, checks).
11. Find solutions for problems such as call outs, last-minute bookings, or any other daily issues that may arise.
12. Be present on the floor during the entire meal period and ensure adequate coverage.
13. Ensure that only quality products are served.
14. Maintain proper Associate uniform standards.
15. Manage an effective repair and maintenance program through work orders, inspections, etc.
16. Exercise station rotation to ensure fair distribution of stations and handle daily Associate relations (i.e., scheduling, time adjustments, etc.).
17. Assist Associates in their job performance when required to ensure guest satisfaction and implement an effective training program for new and current associates.
18. Encourage problem-solving by Associates through proper training and empowerment to ensure guest satisfaction.
19. Establish effective communication with Associates to gain their trust and respect through hard work, maintaining fair and consistent counseling and/or disciplinary procedures in accordance with Anantara's Guarantee of Fair Treatment Policy.
20. Identify and recommend incentive programs, new ideas, and methods of operation.
21. This is a highly visible guest service position requiring above-average communication skills and professional interaction with guests.

Qualifications:

• College diploma in Hotel Management or related field.
• Minimum of 2-3 years of experience in a Food & Beverage role in a luxury hotel.
• Passion for leadership and teamwork.
• Excellent communication skills in English.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.

Additional Information:

Remote Work: No

Employment Type: Full-time