Assistant Manager - Transformation Office

Job Purpose:

The role of the Assistant Manager TO is to assist in the execution of projects that directly contribute to organizational objectives like revenue growth, customer and employee satisfaction, digital turnaround, etc. This employee shall provide a strategic lens to project management and foster cross-functional collaboration to achieve results.

As part of the CEO's office, they would also assist in ensuring organizational objectives in line with vision, mission of the organization are prioritized by the CEO and leadership team. They would be responsible for ensuring clear, concise, and effective communication from the CEO's office, and would assist in creating and implementing the organizational strategy plan.

Key Responsibilities:

• Drive Transformation Office Projects: Conduct diagnostics and work closely with the Americana Leadership Team to identify, initiate, and manage high-impact strategic projects from ideation to successful execution, ensuring alignment with organizational objectives.
• Develop detailed project plans, including timelines, resource requirements, and risk assessment.
• Drive cross functional collaboration and partner to resolve bottlenecks.
• Drive adoption, monitor impact, and ensure effective change management.
• Performance Management: Consistently track and publish key organizational performance measures, follow up on lagging KPIs and initiatives to bridge gaps.
• Organizational Priorities: Assist and collaborate across organizational initiatives to achieve stretch targets on chosen organizational priorities.
• Assist CEO and Chief of Staff in prioritizing and creating transparency on key organizational initiatives through dashboards and reviews.
• Ops Visibility and Excellence: Work closely with Operations Excellence to eliminate gaps between Store level and Restaurant Support employees, foster collaboration, and sustain improvement on operational metrics.
• CEO's Office: Create, archive, and maintain high quality documents to be sent out from the CEO's office for any communication to BOD, employees, franchisors, partners, etc.
• Support in all activities towards bringing AMR's purpose to life, i.e. CSR, relief activities, activations, and community connect.

Qualification and Experience:

• Bachelor's or master's degree in business or management studies from a Tier-1 institute.
• 3-4 years of experience in strategic project/program management, transformation initiatives, or a similar role in a high-paced environment.
• Experience working directly with C Suite or equivalent.
• Experience working closely with organizational performance, reviews, and dashboards.
• Demonstrated track record of delivering high-impact projects and initiatives.

Knowledge and Skills:

• Business and Strategic Acumen: Deep understanding of business strategy, operational excellence principles, and organizational performance management systems. Skilled in aligning cross-functional efforts to achieve measurable results.
• Leadership and Collaboration: Proven ability to lead cross-functional initiatives, engage with senior stakeholders, and foster collaboration between diverse teams to deliver high-impact results.
• Analytical and Problem-Solving Skills: Proficient in analyzing complex data, developing effective solutions and creating actionable, impactful action plans.
• Communication, Stakeholder management, and Adaptability: Exceptional skills in influencing, stakeholders and maintaining focus on organizational priorities while adapting to dynamic environments.