Assistant Manager- Total Facilities Management (HQ)

Transguard Group was established in 2001 and has diversified significantly. We lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Assistant Facility Manager – Total Facilities Management Services, to join our Integrated Facilities Services team in our HQ, located in Dubai.

Scope: The assistant facility manager is responsible for overseeing all aspects of the Total Facilities Management (TFM) retail contract related to soft and hard services, ensuring the delivery of high-quality cleaning and MEP services, maintaining client satisfaction, and managing the staff efficiently. This role requires strong leadership, organizational, and problem-solving skills to ensure that all services provided to the client are conducted to the highest standards.

Financial

1. Ensure daily deployments are maintained as per the contractual agreement.
2. Ensure invoice information and client approvals are shared within the stipulated time frame.
3. Monitor all contract spends under the budgetary line.
4. Ensure contractual SLA & KPIs are maintained as per scope.
5. Identify and implement cost-saving initiatives without compromising on service standards.
6. Manage the inventory of cleaning and MEP supplies and equipment, ensuring adequate stock levels are maintained.

Customer

1. Coordinate with all internal stakeholders for new contract mobilization.
2. Maintain healthy and effective business communication with internal departments.
3. Develop and maintain a good working relationship with clients and hold regular meetings to ensure the smooth running of the project.
4. Take timely actions on client escalations and other operational needs.
5. Identify and address any operational challenges or issues that arise, implementing solutions to improve efficiency.
6. Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness.
7. Ensure all services provided comply with health and safety regulations and company policy.
8. Provide staff training on safe practices and proper use of chemicals and equipment.
9. Communicate with the client and mall management in case of any operational regulation changes.

Process

1. Create work schedules in line with contractual scope for seamless delivery.
2. Maintain, monitor, and review all service level agreements within the contract scope on a monthly basis.
3. Report any service variations to the account manager and ensure that these are reviewed and agreed upon with the client.
4. Prepare monthly and weekly reports.
5. Utilize CAFM systems effectively.
6. Maintain accurate records of cleaning and MEP activities, staff performance, inventory levels, and financial performance.
7. Prepare regular reports for senior management on operational performance, client satisfaction, and financial metrics.
8. Ensure all contract documentation related to service is up to date and compliant with company policies and regulatory requirements.
9. Conduct regular inspections on the provided services to ensure quality standards are met.
10. Develop and maintain a system for client feedback to continuously improve service delivery.

Innovation

1. Identify and implement technology solutions.
2. Improve service effectiveness by developing new methods for cost reduction.
3. Create customized service solutions.