Assistant Manager - Spa & Wellness

Hotel: The Lana - Dorchester Collection

Division & Department: Rooms - Spa

Job Title: Assistant Manager - Spa & Wellness

Contract Type: Permanent

Status: Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people our Legends to live our vision Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as Assistant Manager Spa & Wellness at The Lana Dubai and the first Dior Spa in UAE, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

Benefits: As Assistant Manager Spa & Wellness at The Lana Dubai, here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

You'll love what you do and take pride in delighting our guests:

• Play an integral role in providing a positive and memorable experience for all our Spa and Wellness visitors and hotel guests.
• Provide essential support to the Spa and Wellness facility working closely with its department head and spa team (and other departments collaboratively) to ensure a seamlessly smooth running of its operations and beyond.
• Act as a role model to junior level recreation team members, mentoring and training new starters and existing Legends while supporting the Director of Spa at all times.
• Supervise and manage recreational Legends (attendants, lifeguards and personal trainers).
• Plan and implement recreational programs and events, demonstrating budgeting and financial management.
• Coordinate with other hotel departments and organizations to deliver the best guest experience.
• Maintain all SOP's records ensuring they are up to date and implement necessary changes.
• Ensure the safety of all members and guests who visit the gym and pool areas.
• Maintain the Spa and Wellness facilities and equipment to a high usable standard avoiding breakages and hazards.
• Oversee operations and service delivery of the designated recreation facilities and participatory programs.
• Assist in the day-to-day running of the pool and gym operations.
• Closely monitor KPIs and provide statistical reports to the Director of Spa when needed.
• Analyze financial performance and assist in budget planning.
• Collaborate with the Director of Spa on strategic planning, marketing initiatives and revenue generating strategies.
• Conduct staff training, mentor the Wellness team and actively promote incentives to improve performance and contributions to the department revenue.
• Assist in employees performance evaluations and provide constructive feedback for growth and development.
• Assist the Spa and Wellness operations when needed.
• Implement daily/weekly/monthly cleaning and maintenance checklists for all relevant employees and ensure all tasks are acted upon.
• Ensure all recreational areas are clean and tidy, properly set up and presented at all times.
• Participate in achieving individual and departmental targets optimizing revenue in the upselling of services and retail products by offering relevant recommendations to our guests.
• Demonstrate exceptional guest service, promptly addressing and satisfactorily resolving guest concerns or issues ensuring all needs are met and exceeded.

What you'll bring

• Unique personality and passion for the role and the Spa and Wellness team.
• Strong leadership skills gained through previous supervisory or entry managerial roles in a luxury spa environment.
• Demonstrated proficiency and experience in spa therapy techniques, client consultation and product knowledge.
• Previous therapist background will be an advantage.
• Ability to effectively train and mentor employees.
• Experience in handling complex guest issues, resolving conflict and maintaining a positive work environment.
• Good team spirit, empathy and guest-centric approach.
• Familiarity with administrative tasks such as employee scheduling, performance evaluations, and PNL responsibilities within a spa setting.
• Excellent communication skills with a strong customer service ethic.
• Fluency in English, the primary language used in our hotel.

Position Location

Job Location: United Arab Emirates, Dubai