Assistant Manager - Service Controls, Customer Fulfilment

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

As an Assistant Manager, you will be responsible for conducting independent, risk-based reviews of customer fulfilment functions, ensuring compliance with risk mitigation measures and operational controls.

What You’ll Do

• Identify and assess key risk indicators (KRIs) across products, policies, and processes.
• Implement and track risk mitigants, including automation opportunities.
• Conduct follow-up reviews to ensure risk resolution and escalate unresolved issues.
• Validate process controls through sample checks, MIS reviews, and exception reports.
• Oversee audit findings, ensuring timely closure and escalation when necessary.
• Review process changes to embed adequate controls and mitigate risks.
• Drive digital initiatives, aligning solutions with operational needs.
• Leverage data insights to enhance risk management and decision-making.

What We're Looking For

• Bachelor's degree in Finance, Business, or related field.
• Minimum 5 years of experience in Operations or Customer Fulfilment.
• Strong knowledge of policies, regulatory requirements, and risk management best practices.
• Ability to analyze customer data and performance metrics.
• Ability to collaborate effectively with cross-functional teams.

Why Choose RAKBANK

Inclusive Culture: Be part of a collaborative team that embraces innovation and values every voice.

Career Growth: Access opportunities for professional development and career advancement.

Performance-Based Compensation: Enjoy competitive pay linked to your performance.

Benefits: Receive comprehensive medical care for you and your family, along with a thorough life insurance plan.