Assistant Manager Operations

Responsibilities:

Ecommerce:

• Work closely with Management to execute the overall direction and strategy for the e-Commerce business

• Ensure pricing and visuals of watches are consistent on website

• Manage customer feedback, enquiries and respond to complaints professionally

• Organise campaign calendar and align the product launches.

• Ensure timely completion of order fulfillments (packing of product, coordinate with forwarders, arranging for insurance coverage, checking for accuracy of invoices).

• Monthly stock count and audit of inventory with Finance Team.

• Regular reports/updates to Management to share insights into sales, profits, sell-through, fast-moving/slow[1]moving categories/SKUs as well as performance of the campaigns.

• Upload of digital stories and prepare product pages.

• Additional projects when tasked.

Magazine Circulation:

• Liaising with internal sources and external sources (printers and distributors/agents for the various editions) to ensure that magazines are on schedule and deadlines are met.

• Manage database - maintaining magazine database list for renewals and new subscription.

• Getting quotations (print/mailing house) for every issue prior to execution and ensure invoices are accurate.

• Co-ordinate with forwarders, postal agents, printers and suppliers to provide accurate documentation for magazine distribution and deliveries.

• Ensuring customer service deliverables

• Process and ensure accuracy of invoices and liaise with finance department for payment.

Requirements:

• Candidate must possess at least Bachelor’s Degree/Diploma.

• Experience working in the luxury landscape (watch experience is a plus).

• Fluent in the Arabic language strongly preferred.

• Knowledge of Ecommerce operations is essential.

• Effective interpersonal and communication skills.

• Structured, analytical and results oriented.

•Ability to work in a fast-paced environment independently and effectively with minimum supervision.