Assistant Manager - IT SAP Application

This position is responsible for supporting senior management in overseeing the operations of the IT department, ensuring efficiency, effectiveness, and alignment with organizational goals. The role will involve managing IT Help Desk operations, monitoring project quality, and ensuring optimal performance across IT functions. The role will report directly to the IT Manager.

Key Responsibilities:

1. Participate in strategic planning to align IT capabilities with organizational objectives.
2. Assist in preparing departmental budgets and cost estimates for planned initiatives.
3. Conduct feasibility studies and cost-benefit analyses for IT infrastructure projects.
4. Support the implementation of learning solutions such as Learning Management Systems.
5. Manage IT desktop and web-based applications to ensure seamless operation.
6. Oversee helpdesk support operations and evaluate performance quality.
7. Contribute to information security management and monitor information flow.
8. Manage disaster recovery and business continuity plans.
9. Supervise IT procurement processes, including PR approvals and vendor assessments.
10. Evaluate vendor performance and provide recommendations for contract renewals.
11. Lead IT systems automation initiatives and support continuous improvements.
12. Manage system and network integrations with internal and external systems.

Requirements:

1. Bachelor’s degree in Information Technology, Computer Science, or a related field.
2. Minimum of 7 to 10 years of experience in IT operations, with exposure to infrastructure and support services.
3. Proven experience with IT Help Desk operations and project management.
4. SAP experience is a must.
5. Strong knowledge of system and network integration.
6. Familiarity with information security protocols and business continuity practices.
7. Experience in the manufacturing field is required.
8. Excellent problem-solving, communication, and leadership skills.
9. Proficiency in IT management tools and data visualization applications.
10. Arab nationalities are highly preferred.

Benefits:

1. Competitive salary with performance-based incentives.
2. Visa support and medical & life insurance.
3. Annual leave and yearly ticket allowance.
4. 4.5-day workweek to promote work-life balance.
5. Professional development opportunities and learning support.