Assistant Manager Front Services

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world's leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

Atlantis, Dubai, is a truly extraordinary, intriguing, and unique entertainment destination, and we currently have an opportunity for an experienced Assistant Manager to join our amazing Front Services team at Atlantis, The Royal! At Atlantis, The Royal, we strive to create a destination experience that is not only unforgettable throughout each guest stay, but where amazing and everlasting memories are created!

As the Assistant Manager, Front Services you will assist the leadership team in achieving service delivery, organisation, rostering and guest and colleague satisfaction goals for Front Door, Bell Services and Transportation, ensuring guest and staff expectations are exceeded. With a focus on the two porte cocheres, multi-level parking spaces, vehicles operation, coordination of all guest arrivals and departures and visitor flow to the resort, it is expected you will oversee daily operations with a constant focus on guest interactions ensuring an extremely efficient service delivery on the Porte Cochere and in luggage and vehicle operations. Immaculate personal presentation, enthusiasm, grooming and a higher than average physical fitness level is essential in this role along with a strong computer literacy and fluency in English. Additional languages are desirable.

You will have the ability to live and breathe our culture of being intuitive, engaging and refined and an effective trainer for a range of cultures and nationalities. This is how you can make a difference in the experience of our colleagues, our guests and in our community. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible.

It is essential that you have previous experience within a five-star hotel, resort or similar hospitality environment, or alternatively have prior work experience in Front Office, Guest Relations, Club Lounge, or similar luxury service environment. Impeccable personal presentation, enthusiasm and immaculate grooming are essential in this role, as is the ability to engage in, organize, lead and participate in the daily operations to ensure world class service outcomes for our guests.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.