Assistant Manager, Fraud Analytics & Training

The Assistant Manager Issuing Fraud Statistics, Automation, and Training is responsible for overseeing and enhancing the fraud prevention efforts through the collection and analysis of fraud statistics, the implementation of automation solutions, and the development and delivery of training programs. This role aims to ensure that both internal teams and clients are equipped with the necessary knowledge and tools to effectively identify, prevent, and respond to fraudulent activities. Through these efforts, the Assistant Manager contributes to minimizing fraud risk, enhancing organizational resilience, and fostering a culture of awareness and vigilance regarding fraud prevention.

Job Accountability:

• Develop and deliver the daily, weekly, and monthly fraud MIS tracking and reporting.
• Lead the existing and new unit related issuing projects and innovations, ensuring successful results and support the assessment of fraud risk in material projects and initiatives.
• Close tracking of the overall unit KPI's and performance to ensuring that the issuing fraud monitoring processes are adequately performed 24/7.
• Analyze and interpret fraud data to identify patterns, trends, and anomalies.
• Prepare detailed reports and presentations on fraud metrics, insights, and recommendations for internal stakeholders.
• Collaborate with cross-functional teams to develop data-driven strategies for fraud prevention and detection.
• Assessing the fraud monitoring services, team performance and the quality and control process.
• Identify opportunities for automation within the fraud detection and prevention processes.
• Work with the concerned teams to implement automated solutions that enhance efficiency and accuracy.
• Monitor the performance of automation tools and make recommendations for continuous improvement.
• Design and deliver comprehensive training sessions for clients to ensure they understand the tools and processes available to combat fraud effectively.
• Evaluate the effectiveness of training programs and continuously refine content based on feedback and industry trends.
• Timely reporting and escalation of all issues/concerns and fraud cases to the management.
• Build the training materials and roll out a fraud awareness and knowledge sharing with the internal fraud team to support the BAU task and raise up the bar for overall fraud experience.
• Validate the fraud system monthly billing report and ensure submission to the finance department according to the billing cycle cut-off time.
• Participate in the client's meeting and work to improve fraud knowledge sharing and best market practice.
• Active participation in the unit audit review and successful execution of the required action and auditing procedures.
• Work with the Fraud senior manager to ensure scheme best practices are adhered to and implemented to ensure proactive solving of the fraud related issues in compliance with the scheme regulations and in line with the client/NI policy and procedures.
• Deliver all the required support/task assigned on ADHOC requirement from the management. Provide the reporting that is required and case closure within the agreed time. This is in line with the unit goal to form a successful backup program with multi skills players.
• Ensure compliance and adherence to organization code of conduct policy.

Skills and Competencies:

• Knowledge of fraud detection systems, risk assessment methodologies, and industry regulations.
• Familiarity with client relationship management and training delivery platforms.
• Strong awareness of MS office with good computer skills and cards fraud.
• Ability to make decisions and use independent judgment.
• Ability to provide coaching, mentoring and constructive feedback in appropriate situations.
• Works collaboratively with team members to achieve results.
• Builds and maintains mutually beneficial work relationships and alliances inside and outside the Organization.

Working Conditions:

• Primarily office
• Fast-paced and dynamic work environment.

Qualifications:

• Education: University graduate, from an accredited and recognized University
• Min of 5 years of experience in the payment fraud controls models and platforms.
• Min of 3-5 years of experience in fraud analytics, risk management, automation, or a related field.
• Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Python, Excel).
• Proven ability to develop and deliver training programs, preferably for clients.
• Excellent communication, presentation, and interpersonal skills.