Assistant Manager, Employee Relations

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

This role is responsible for overseeing the framework for a healthy working relationship between CBD and its employees. This includes the implementation of measures to improve engagement, retention and heightened performance. The maintaining of sound corporate governance around discipline is also a key responsibility.

Key Responsibilities:

1. Develop and maintain CBD's employee relations philosophy and policy, including the rules and regulations for addressing discipline and grievances in the Bank. This may also include face-to-face training during orientation for new staff and refresher training with business units.
2. Ensure development and regular review of the employee relations framework to ensure effectiveness in delivering business change whilst complying with employment legislation.
3. Take ownership for the smooth functioning of the various disciplinary committees, performance committees including the scheduling of hearings, the communication of outcomes and administration around the process.
4. Support the Head of Employee Relations with the relationships between Legal, business areas and HR on all cases.
5. Ensure all required data for PNG system is posted in system and maintain good relationships with Central Bank to ensure positive partnership.
6. Manage the grievance process within CBD, ensuring effective and timely escalation and resolution of grievances. This may include site visits to determine the accuracy of grievances but also to maintain sound relations with management and staff.
7. Ensure all exit interviews are completed effectively and that all monthly interview data and analysis is provided to enhance engagement and retention.
8. Plays a critical role within HR regarding employee engagement and is also expected to provide input into engagement and retention initiatives based on the analysis of exit, grievance and discipline data.
9. Assists in the delivery of strategic HR initiatives into CBD, these include, but are not limited to Employee Engagement, Performance Management, Outsource transfers and Aspire HRMS self-service roll out.

Requirements:

1. Bachelor's Degree or equivalent.
2. Good understanding of UAE labor law, CBD policies and procedures.
3. Good standard of written and spoken English. Arabic language skills essential.
4. 5 years experience in Human Resources function with exposure to ER and policies.
5. Good inter-personal and communication skills.
6. Excellent communication skills, creative, results driven and a good standard of written and spoken English with fluent Arabic.
7. Report writing and presentation skills.
8. Planning and organizing skills.
9. Data analytics.
10. Employee relations.
11. Organization culture.
12. Change management.
13. Organisation development including talent management, leadership development and employee development.
14. Committee management.
15. Legal knowledge.