Assistant Manager - Direct Client Relations

Assistant Manager - Direct Client Relations

What you do

The Business Development Assistant Manager acts as the point of contact between NEXtCARE and its client (SAADA). This role has an overall responsibility to maintain the current business as well as maximizing the business opportunities within existing client. This role has an overall responsibility to provide excellent customer service, meet clients' needs, and ensure highest satisfaction levels.

Main tasks:

1. Establishes regular meetings with the client (SAADA) at least twice per month.
2. Creates visibility around actions related to all activities related to this account and regular reporting of the same.
3. Coordinates among various stakeholders within the organization in order to ensure client deliverables.
4. Establishes a list of expected deliverables on a Quarterly basis.
5. Conducts surveys to SAADA members in order to generate statistics related to quality improvements and customer satisfaction.
6. Resolves customer complaints regarding services, in coordination with relevant teams.
7. Works with the client on generating ideas and digital initiatives that capitalize on existing and prospective partner strengths to drive additional benefit to NEXtCARE portfolio.
8. Stays current and knowledgeable on all products, service offerings, and trends within the industry.
9. Works closely and coordinates effectively with solutions and services departments of the company to ensure smooth and quality delivery of products and services on time.
10. Effectively interacts with other departments including account management.
11. Ensures NEXtCARE remains proactive and responsive to prospective clients.
12. As required, recruits, trains, and supervises staff.

What you bring

Behavioral Requirements:

1. Possess drive, motivation, and acute attention to detail in ensuring all business opportunities to NEXtCARE are captured and explored.
2. Sound knowledge of International Standards related to Health and Medical Insurance quality measures, region markets, and practices.
3. Able to analyze data and suggest techniques and requirements.
4. Strong negotiation, communication, time management, and leadership skills.
5. Ability to work independently and maintain focus under pressure.
6. Problem solving and decision making.
7. Solid understanding of business dynamics, planning, and execution.
8. Ability to self-manage workload and handle multiple accounts, working with people at all levels of an organization.
9. Must demonstrate strong initiative with the ability to work as part of a team as well as independently.
10. Demonstrate sound financial acumen in order to proactively respond to business trends.

Behavioral Competency:

1. Customer & Market Excellence: Strive for excellence at every touchpoint with the customer. Foster state-of-the-art technical/operational knowledge and strive for continuous simplification. Be the benchmark.
2. Collaborative Leadership: Empower the team and provide purpose and direction. Develop people, provide feedback, and care for employee well-being. Collaborate and exchange best practices.
3. Entrepreneurship: Act on opportunities, anticipate trends, take risks, and promote a culture that allows for honest failure. Take ownership and responsibility. Embrace innovation and a culture that allows making decisions without fear of retribution.
4. Trust: Act with integrity, honor commitments, tell the truth. Foster diversity and inclusiveness. Act transparently and promote corporate social responsibility.

Minimum Requirements:

1. Bachelor's Degree.
2. Underwriting experience is a must.
3. 5+ years of experience in a similar role within a TPA, insurance, or brokerage firm.
4. Physically fit to carry out duties.
5. Legally permitted to work in the country of operations.
6. Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Job ID: 44053 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

The Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz's company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities, and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.