Assistant Manager - Applications

Job Objective: To manage applications throughout the design and testing stages; to identify and carry out integration requirements with other applications; to carry out applications development on standalone development environments; to work with infrastructure teams to identify hardware implementation requirements; and to work with data teams to provide data insights. The incumbent is also responsible to design and carry trainings to end user of the applications, investigate and provide remedy to the technical issues for the application.

Main Responsibilities:

Strategic Role

• Thinks beyond short term objectives to consider the broader vision and strategic goals of HCT.
• Supports in cascading the overall functional strategy into operational goals.
• Facilitate the achievement of strategic objectives by allocating resources and focusing the efforts of the team.

Operational Role

• Collaborate with stakeholders for Business Process Automation and Digitalization as per business need.
• Identify areas where Application Services can assist in problem solving or recommend solutions.
• Communicate cross-divisionally and coordinate with business and technical groups regarding applications.
• Provide ERP support and application analysis.
• Standardize applications and enhance it with latest technologies.
• Monitor the implementation and roll-out of new applications and provide required trainings.
• Coordinate and track customer service requests related to applications. Provide level 2 and level 3 support to application-related issues as and when needed through effective and efficient diagnosis and resolution of issues.
• Define application related project scopes and implementation approach.
• Explore innovations and trends in technology for institutional applicability.
• Identify alternative and innovative ways to facilitate resilient practices and approaches developed to protect and restore the organization’s resources and business continuation in times of any major change/ crisis.
• Undertake any other related projects/tasks to meet strategic business needs as assigned by the Line Manager.

Leadership Role

• Tailor activities to the development needs of subordinates and provides guidance on how to perform tasks.
• Actively and effectively listen to others and help them resolve issues or overcome difficulties.
• Provide subordinates the support they need to succeed and allow them to take responsibility for the results.
• Act as a role-model for subordinates, providing guidance and continuously prompting a culture of learning and development across HCT.
• Collaborate with peers and the business to foster an atmosphere that celebrates collaboration, innovation, inclusivity and teamwork.
• Coach team and individuals on performance and professional development issues. Motivate colleagues to achieve efficiency and productivity. Conduct performance appraisals, interviews, and discipline/ documentation, as needed.
• Contribute in an effective and efficient manner to the recruitment and development of UAE Nationals.

Qualifications

• Minimum of Bachelor’s degree in a relevant field is required e.g. Computer Science, Computer Engineering, Management Information System, Software Engineering.
• Advanced Level computer literacy is required.

Experience

• Minimum of 5 years of relevant work experience.
• Advanced understanding in the area of technology and applications.