Assistant Learning Manager at InterContinental Dubai Marina Hotel & Residences

IHG Assistant Learning Manager at InterContinental Dubai Marina Hotel & Residences in United Arab Emirates

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Assistant Learning Manager.

InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

1. Deliver engaging sessions on product knowledge, customer service, and leadership to empower employees and elevate the guest experience.
2. Partner with department heads to identify skill gaps and create targeted training to help employees reach their full potential.
3. Evaluate training outcomes to ensure we’re continuously improving and meeting IHG’s high standards.
4. Support new employees through onboarding and coaching, fostering a culture of growth and excellence.
5. Maintain training programs that meet safety, legal, and company standards, ensuring a safe and positive environment for all.
6. Keep records and provide regular reports to show the impact of training on employee performance and guest satisfaction.

Why you will love this job:

1. Work in a dynamic, high-energy environment where no two days are the same.
2. Learn new skills, receive mentorship, and have opportunities for career growth.
3. Be part of a supportive team that values collaboration and fun.
4. Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

1. Bachelor’s degree in human resources, Hospitality Management, Business Administration, or a related field.
2. At least 2 years of experience in similar role within the hospitality industry, with a focus on training program design and delivery.
3. Excellent communication and interpersonal skills to effectively engage with both staff and management.
4. Proficiency in Microsoft Office Suite.
5. Ability to assess training needs and measure program effectiveness, especially in terms of guest service outcomes.

What you can expect from us: We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!