Assistant Learning Manager

Your role will include but not be limited to:

• Deliver engaging sessions on product knowledge, customer service, and leadership to empower employees and elevate the guest experience.
• Partner with department heads to identify skill gaps and create targeted training to help employees reach their full potential.
• Evaluate training outcomes to ensure we are continuously improving and meeting IHG's high standards.
• Support new employees through onboarding and coaching, fostering a culture of growth and excellence.
• Maintain training programs that meet safety, legal, and company standards, ensuring a safe and positive environment for all.
• Keep records and provide regular reports to show the impact of training on employee performance and guest satisfaction.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• Bachelor's degree in human resources, Hospitality Management, Business Administration, or a related field.
• At least 2 years of experience in a similar role within the hospitality industry, with a focus on training program design and delivery.
• Excellent communication and interpersonal skills to effectively engage with both staff and management.
• Proficiency in Microsoft Office Suite.
• Ability to assess training needs and measure program effectiveness, especially in terms of guest service outcomes.

What you can expect from us: We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including impressive room discounts, and some of the best training in the industry.