Assistant Learning Manager

The Assistant Learning Manager in a hotel is responsible for staff development and maintaining high service standards. He/she identifies training needs, designs and delivers effective programs, and manages an annual training calendar to ensure consistent implementation. Additionally, he/she oversees the onboarding process to integrate new employees and supports career growth through coaching and mentoring.

On the quality side, he/she ensures compliance with brand standards, conducts operational audits, and addresses guest feedback to enhance satisfaction. Collaborates with HR and department heads to align training and quality initiatives with broader business objectives. Monitors key performance indicators (KPIs) and implements action plans crucial in driving a culture of learning, improvement, and excellence within the hotel.

Qualifications:

The ideal candidate for the Learning and Quality Manager position should have a minimum of 5 years of experience in the hospitality industry, with at least 2 years in a managerial or training role, a proven track record in designing and delivering impactful training programs, strong leadership and communication skills, a solid understanding of hotel operations and brand standards, and a demonstrated ability to drive quality assurance and continuous improvement initiatives.

Remote Work:

No

Employment Type:

Full-time